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EQPlus

Key Accounts Manager - Fintech

EQPlus

  • Undisclosed
  • Permanent Senior position
  • Cape Town CBD
  • Posted 31 Aug 2026 by EQPlus
  • Expires in 33 days
  • Job 2644435
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About the position

A leading Fintech business specialising in Payments is looking for an experienced Key Accounts Manager to take ownership of a high-value merchant portfolio and play a key role in customer retention, relationship management, and revenue growth.
This is a highly commercial, relationship-driven role for someone who enjoys being close to their customers. You'll work directly with business owners and key stakeholders, building trusted partnerships, identifying risks early, and finding opportunities to strengthen product adoption and long-term account value.

You'll take ownership of a significant portfolio of merchants, using transaction trends, customer insights, and account health indicators to proactively manage retention. From face-to-face engagements and quarterly business reviews to resolving challenges and identifying upsell opportunities, you'll be a key partner in ensuring customers remain engaged and successful.

Requirements:

  • Our Client is looking for someone with 5+ years of experience in Key Account Management, Corporate Relationship Management, Customer Success, Retention, or a similar commercially focused role
  • You'll ideally bring experience managing a sizeable account portfolio with measurable retention and growth outcomes, along with strong CRM experience using platforms such as HubSpot or similar tools
  • A qualification in Commerce, Business, Marketing, or a related field would be advantageous, although strong, proven merchant or account management experience will be equally valued
  • Experience within the South African SME market, digital payments, fintech, hospitality, retail, or professional services would be beneficial
  • This permanent Cape Town opportunity offers a competitive package, hybrid flexibility, generous annual leave, medical aid support, performance incentives, modern equipment, and the opportunity to join a collaborative and fast-moving team

Desired Skills:

  • Key Accounts Manager
  • KAM
  • Fintech
  • Digital Payments
  • Informal Markets

Desired Work Experience:

  • 5 to 10 years

Desired Qualification Level:

  • Degree

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EQPlus

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About the agency

EQPlus is a Specialist IT & Financial Recruitment Consultancy with a team of highly experienced staff and shareholders, representative of South Africa's unique diversity. EQPlus is a Specialist Resourcing Services organization, specialising in the provision of contracting staff, permanent staff as well as Executive Search. We do IT your way. EQPlus is a leading provider of IT and Financial talent, on all levels of your business Founded in 1999, the dynamic team at EQPlus focusses on the following business units: EQ Resourcing EQPlus is able to supply top quality technical specialists in all technologies e.g. Mobile Technologies, Java, C#, SQL, Oracle, COBOL, Natural – all levels. EQ PLUS ensures that the candidate match the client’s skills requirement and the culture of the organisation. EQ Plus provides a personal service of exceptional value. EQ Professional Services EQPlus is highly experienced in the sourcing of Programme and Project Managers for short and long term positions, both local and internationally. Business Analysts/Business Process skills are also available with experience across multiple leading BA methodologies. EQ Staffing Solutions EQ Staffing solutions is designed to meet your needs, be it Teams, Fixed price or Executive search. Our offering includes bespoke application development skills across all the enterprise development platforms and technologies over the full lifecycle of a project. Why EQPLUS We have a track record of excellent service delivery on small and large scale recruitment projects. •Our team of inspirational bright minds enables us to provide business leadership in our field. •We provide Technology Expertise, using state of the art Recruitment Intellectual Property •We consistently provide quality candidates, at great value for money with passionate service delivery. •We serve clients and candidates spanning the technology and geographic landscape of South Africa. •We are a Total Talent Solution Centre of Excellence and have specialists that focus on the IT Industry. •We provide Executive Search appointments, Independent Contractors and Permanent Appointments including: oArchitects, oBusiness Analysts, oProject Managers, oAnalyst Programmers (Java, C#, PHP, Web Logic, SQL, Cobol, Universe, SAP, Oracle etc.) oNetwork Engineers (up to CCIE level). oMicrosoft Technology experts, oJava Application Development experts and oMobile Development experts. oFinancial Industry Professionals.

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