About the position
Key Account Manager
MAIN PURPOSE OF THE ROLE
In line with the companies purpose; to be a catalyst for Growth: Grow our customers, grow our communities, grow our continent and ultimately grow our people!
The Office Based Accounts Manager role encompasses this purpose in its entirety.
As a Key Account Manager your are responsible for managing a portfolio of Key Accounts in the company. Responsible for establishing & maintaining loyal customer relationships with the intention increasing Customer Lifetime Value through implementing effective key account strategies.
Here at our company, our values are core to how we carry out our overall purpose and as well as the purpose within each job. Values are the handful of extraordinary attributes we as an organisation champion every moment, making up the fabric of who we are as adumo. They steer us to our True North. Many other worthy attributes exist that don't make up adumo values, but these to us are
simply non-negotiable - they'll get you through the front door.
KNOWLEDGE
Sales, marketing and industry knowledge
Payment, banking, or retail industries
Customer relationship management
Sales Process
IT software / SAAS and sales background
Merchant Acquiring Retail and payments industry experience would be an advantage
PCI regulations and understanding would be an advantage
Accounting knowledge
Basic understanding of business finance
Industry knowledge - specific to retail or banking (acquiring) industry
SKILLS
High sales focus and customer orientation
Effective networking skills
Excellent selling and closing skill
Excellent communication skills both verbal and written
A minimum 3 year's sales, service, or related industry experience
High integrity
Independent, driven and disciplined
Street smart and commercial
Not afraid of challenges, objections and rejection
Confident and persuasive but not arrogant
Results and solutions focused
High ownership and accountability
Professional
Willing to work a flexible schedule and overtime, if required
A valid driver's license and own reliable transport
Above all - must be able to sell and bring in the revenue!
LEADERSHIP
Maximize growth opportunities through a high level of business acumen and being
technically savvy.
Deliver results through others by coaching and developing team
Desire to win and sense of boldness
Demonstrate capacity to work co-operatively with others to achieve common goals.
Drive and live organizational values and be an example
REQUIRED: EXPERIENCE & EDUCATION
Minimum
Matric (NQF Level 4)
Relevant Diploma
Business / General Management qualification (NQF Level 6)
5 years' experience working in a corporate sales environment
Experience in using a CRM tool for managing customers Intermediate knowledge using
Outlook, Word, Excel, PowerPoint
Intermediate knowledge of internet usage
FICA training/experience advantageous
Desired
B Com Business Administration (NQF Level 7)
5 years' experience working in a corporate sales environment
Experience in using a CRM tool for managing customers Intermediate knowledge using
Outlook, Word, Excel, PowerPoint
Intermediate knowledge of internet usage
FICA training/experience advantageous
Ideal
BCom Honours Business Administration (NQF Level 8)
5 years' experience working in a corporate sales environment
Experience in using a CRM tool for managing customers Intermediate knowledge using
Outlook, Word, Excel, PowerPoint
Intermediate knowledge of internet usage
FICA training/experience advantageous
KEY AREAS OF RESPONSIBILITY
Customer Relationship Management
Responsible for establishing & maintaining loyal customer relationships with the intention of increasing Customer Lifetime Value and Reducing Churn through implementing effective key account strategies
Effectively manages adumo's interfaces with key accounts to ensure that the account is
being serviced in an efficient and integrated way
Proactively seeks and actions new opportunities in own area to develop the business
commercially
Solves problems independently. Breaks complex issues into manageable parts &
recommends steps to resolve the problem.
Planning, Measuring & Monitoring the Financial Performance of the Business
Customer Value Proposition
Demonstrates an understanding of the company's value propositions and how to apply this in
selling
Able to use the most appropriate propositions to maximise value to company
Market Awareness
Understands market dynamics and relevance to business
Is able to achieve a competitive advantage through application of this knowledge
Commercial Acumen
Able to analyse prospects, deals and put forward proposals that enables Adumo to maximise
the potential for that particular deal
Creates a win-win solution based on understanding of business objectives and customer
nee
Desired Skills:
- Merchant Acquiring
- Key Account Management
- Key Account Development
- Area Sales
- Merchant services
- payment services
- Sales Rep
- cross selling
- Business Acumen
- New Business Development
Desired Work Experience:
- 5 to 10 years
About The Employer:
FINTEC & Merchant Acquiring
Employer & Job Benefits:
- Commission
- Pertol card
