About the position
Overview
Role reports to the Project Manager
General administration and coordination of daily operations
Liaising with agents, supervisors, and managers to support daily business operations
Engaging with managers and supervisors to monitor performance and ensure smooth operational flow between agents and management
Maintaining general operational documentation
Maintaining training and operational records
Taking minutes and maintaining proper meeting documentation
Appointment scheduling, reception/telephone handling, and client communication
Contacting customers to request and verify FICA documentation
Placing orders on behalf of clients and ensuring effective communication channels
Building and maintaining strong relationships with key agents and stakeholders to support business objectives
Monitoring performance and compiling weekly reports across various regions and teams
Preparing reports, summaries, and administrative insights for management
Compiling admin and mobile app issue summaries for technical and operational purposes
Identifying performance gaps and providing feedback or recommendations to improve operational efficiency
Escalating unresolved matters to senior management where required
Managing app-related administrative issues (e.g. downtime tracking and reporting)
Data capturing, reporting, and maintaining accurate records and audit trails
Handling invoicing, placing purchase orders, and allocating invoices (Sage Accounting knowledge advantageous)
Analyze sales data, market trends, and customer insights to identify opportunities and challenges
Develop reports and presentations for internal stakeholders with actionable recommendations
Collaborate with internal teams to create and implement strategies to increase sales and market share
Continuously evaluate initiative effectiveness and adjust plans accordingly
Identify trends and opportunities for growth within the sector
Develop innovative solutions to enhance partnerships and drive business expansion
Foster creativity through brainstorming and presenting new initiatives
Maintain accurate and up-to-date records of sales, partnerships, and operational data
Use data-driven insights to forecast trends and support decision-making
Prepare and present detailed performance reports to senior management and stakeholders
Desired Experience & Qualifications
Education
A minimum National Diploma in Office Administration or Secretarial (NQF Level 5)
Experience
At least 2 years’ experience in an office administration or secretarial environment
Strong administrative and office coordination experience
Excellent typing and organizational skills
The ability to follow instructions and perform well under pressure
The ability to work independently
A proactive and motivated attitude, with a willingness to go the extra mile and add value
Key Competencies
Analytical Thinking: Ability to analyze complex data sets and extract actionable insights.
Strategic Vision: Strong business acumen focusing on long-term growth and relationship building.
Communication Skills: Excellent verbal and written communication, including presentation skills.
Problem-Solving: Proactive approach to identifying and resolving challenges.
Creativity and Innovation: Ability to generate and implement new ideas to drive business growth.
Relationship Management: Strong interpersonal skills to manage partnerships and negotiate effectively.
Desired Skills:
- Administration
- Administration Management
- Administrative
- Business Administration
- Compliance
- Financial Services
- Key Accounts Management
