About the position
Job Purpose
The Key Account Support role is essential in assisting the Key Account Management team with the operational execution of account-related tasks in the employee benefits sector. This role supports the delivery of exceptional service to strategic clients by ensuring effective coordination, administration, and communication. The incumbent will contribute to client retention, satisfaction, and growth through proactive relationship management and operational excellence.
Minimum Requirements
- A relevant Diploma, BCom, or Bachelor's Degree in Business, Finance, or a related field.
- 3 years of experience in an administrative, coordination, or support role, preferably within the employee benefits or financial services industry.
- Proficient in Microsoft Office (Excel, Word, PowerPoint) and comfortable working with internal systems and CRM tools.
- Basic understanding of pension funds, group risk, or medical schemes is advantageous.
- Strong administrative, coordination, and organizational skills.
- Ability to analyze reports, track data, and support process improvements.
Key Competencies
- Ability to comprehend and communicate detailed instructions orally and in writing.
- Must be well spoken and be able to relieve reception.
- Must be computer literate.
- Ability to multi-task and establish priorities.
- Exhibit initiative, responsibility and flexibility.
- Strong communication and problem-solving skills.
- Able to create alternative solutions to problems.
- Excellent time management and project management skills.
- High level of sound and independent judgement and reasoning.
- Ability to interpret and implement company policies and procedures.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to effectively communicate both verbally and in writing.
- Able to work well under pressure.
- Strong attention to detail.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- On 'ad hoc' requirements may sometimes include the setting up and assisting with work functions.
- First Aid skills and/or certificates are considered assets.
- Must be able to schedule and prioritize work for self.
Key Performance Area (in brief)
- Client Assistance & Relationship Management.
- Operational & Administrative Support.
- Collaboration & Process Improvement.
- Finance & Risk Support.
- General Responsibilities.
N.B: By responding to this advert, you consent to Heitha Staffing Group processing your personal information for recruitment purposes and confirm that any personal information has been submitted voluntarily. Applicants will be requested to fill in and sign a POPI Act Consent Form.
Only shortlisted candidates will be contacted. If you have not heard from us in 4 weeks, consider your application unsuccessful.
Desired Skills:
- Data Analysis
- CRM Systems
- Knowledge of Employee Benefits
Desired Qualification Level:
