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Secondments

KEY ACCOUNT OPERATIONS COORDINATOR (AFRICA)

Secondments

  • R00 per month
  • Permanent Junior position
  • Johannesburg
  • Posted 10 Jul 2025 by Secondments
  • Expires in 32 days
  • Job 2616432
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About the position

Job purpose:

As a key account operations coordinator, there are two distinct responsibilities attached to this position. One is to handle all the Key accounts management of important clients. The second is to help the commercial team to onboard the clients after the commercial agreements are established. The company will provide the necessary training and exposure to be perfect at this role.

Key Performance Areas

  • Act as the point of contact for all communication with Key accounts assigned to by the company. This position is the front face to the client and represents the company and its trading terms with the key accounts.
  • Meet the requirements and KPIs of the Key accounts and coordinate with the other stakeholders of the company to meet and maintain the KPIs.
  • Understand the commercial terms set up by the commercial Sales team and apply a defined process to onboard the clients to the company.
  • Follow all guidelines of financial, operational and legal to establish the client and pass the instructions to operations, Customer Service, Finance to maintain and operate the business for the newly onboarded client.
  • This is a transition role and each onboarding has a defined project timeline.
  • Set up processes for external and internal parties to follow.
  • Translate commercial agreement to a internal KPI for the operations and financial teams to follow.
  • Any other related responsibility assigned under the commercial function.
  • Study the KPIs of the client and summarise to all internal and external parties to ensure all stakeholders are
  • Other tasks assigned by the Management.

Academic or trade qualifications

  • University degree related to international trade, commerce or the logistics industry
  • Fluent Communication skills in English and the ability to speak Mandarin will be a great advantage
  • Good in numbers and analytical skills
  • Project management qualifications will be an advantage
  • IT and back-end software qualifications will be an advantage

Work experience and skills

  • Minimum 1 year of experience in courier, freight or e-commerce industry
  • Chinese marketplace or logistics aggregator experience will be an added advantage
  • Good knowledge of the African continent and geography

Other requirements

  • Willingness to travel to other countries for related business trips
  • Willingness to be flexible with time when responding to clients in China

Desired Skills:

  • Multilingual
  • Good people skills
  • Commucation
  • Good in numbers and analytical skills

Desired Work Experience:

  • 1 to 2 years

Desired Qualification Level:

  • Degree

Apply Now

Secondments

About the agency

Uniquely positioned to address your skills shortages, Secondments specialises in placing high-quality candidates in permanent, contract, project and interim management positions. We believe in creating synergy with our clients by building sound business relationships which enhance our understanding of their business and needs. Using a managed, controlled recruitment process, we are able to match the staffing needs of their organisations with suitably talented secondees. Our pool of professionals have a range of skills, both generic and specialist. These candidates, all of whom have verified education levels and experience, are available from two weeks to longer periods, depending on client needs. And if we do not have exactly the right fit for the role, we will source the best candidate. We are dedicated to providing a seamless, turnkey solution to ensure our clients get the right person, in terms of skill and integrity, at the right time to fulfil their organisational needs. Notwithstanding the name change due to the acquisition of Ernst & Young’s Advisory Secondments business to Secondments, the business has been in existence since 2003. The business was acquired as a going concern with the full staff complement, including all clients. This change broadens the scope of clients that Secondments can offer services to. Following a successful 13-year working relationship with Ernst & Young (EY), Siphiwe Dondolo, Jayson Theron and Carl Endenburg acquired the global audit and advisory firm’s secondment portfolio. Secondments started trading on 1 April 2015 with the full support of the EY Africa Executive Committee. Secondments works across South Africa, Africa, the United Kingdom, Ireland and the United Arab Emirates (UAE). We support our clients through a sophisticated talent pool of associates, working regularly with colleagues across international borders. Our candidates can assist in the finance, risk, IT/technology, human resources (HR), management consulting, operations and supply chain fields – across a number of sectors – including: • Financial Services (Banking, Insurance and Private Equity) • Oil and Gas • Construction • Power and Utilities • Public Sector and Government • Health • Mining and Metals • Consumer Products and Retail • Technology, Media and Telecommunications • Automotive Broad-Based Black Economic Empowerment (B-BBEE) Secondments is a 51% black-owned Level 2 B-BBEE organisation, one of the few specialist recruitment consultancies that are a true Level 2 B-BBEE provider. Eleven per cent (11%) of our company is now in the hands of a Black Ownership Trust, making a real difference to previously disadvantaged individuals. We opted for this in the belief that it would make a significant impact rather than benefit a select few. We are determined not to pay mere lip service to Black Economic Empowerment (BEE). Our Managing Director (MD), Siphiwe Dondolo, owns 40% of the business and was with EY for 9 years prior to moving over to Secondments as a shareholder and as the MD. OUR SERVICES As Secondments, we are confident we have the right combination of people, methodology, best practices and technologies to ensure we deliver seamless, efficient and effective services. These are based on a solid foundation of integrity, excellence, professionalism, best practice and value – delivered to both clients and candidates. Client services We offer the full- service of strategic talent matching ,namely: Permanent placements Executive Search Contract placements Temporary Employment Services Project Placements Interim management position placements Executive Search Our specialised service offerings have evolved in response to our clients’ unique needs for a strategic,customisable,Executive recruitment service whose delivery is executed with excellence in mind throughout the process. Leveraging off our unique networks within the Executive landscape to tap into passive candidates,our experienced recruitment team and proven track record in the industry we are best positioned to assist our clients to fill key positions in the most timeous, professional and efficient manner. Temporary contract staff work under the supervision and direction of our clients. Secondments manages them from a planning, HR, payroll and industrial relations perspective, however, freeing clients from time-consuming administration.

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