Key Account Manager (Telecommunications) at Sabenza IT & Recruitment
DCV Sabenza IT and Recruitment
- R Undisclosed
- Permanent Senior position
-
Johannesburg
- Posted 07 May 2025 by DCV Sabenza IT and Recruitment
- Expires in 29 days
-
Job 2609762 - Ref 878000004694001
About the position
The Key Account Manager creates long-term, trusting relationships with our enterprise clients. The role is to oversee a portfolio of Enterprise Business customers, process new business and build direct relationships with Enterprise clients. The Key Account manager will also work closely with internal teams to leverage the Enterprise business resources to maximize the revenue opportunities within the Enterprise client accounts.
RequirementsKey Responsibility Areas:
- Manage a portfolio of key enterprise accounts to achieve long-term success.
- Develop positive relationships with enterprise clients.
- Assist with the onboarding of new enterprise clients together with the Head of Sales
- Present a “Welcome” meeting with new enterprise clients and share the relevant communication streams and other info together with the Head of Sales
- Promote the Client's enterprise products to enterprise clients together with the Head of Sales to ensure optimal sales and customer satisfaction.
- Track individual sales account targets, aligned with enterprise objectives. Articulate the value of our product / service within partners organization.
- Upsell, cross sell where opportunity exists.
- Process upgrade and downgrade requests – submitting signed quotes to the accounts team to complete billing.
- Convey enterprise client requirements to the operations teams on a regular basis.
- Monthly reporting on sales forecasts for coming month.
- Submitting all approved and signed installation quotes to the Projects coordinator for installation
- Escalating any unresolved issues relating to projects in delivery, accounts, or helpdesk department to the relevant division.
- Checking feasibilities within agreed time frame, on all new requests and providing quotes where services are feasible.
- Presenting the latest pricing on new services to enterprise clients as approved by the Head of Sales
- Monthly reporting on quotes accepted for new services and upgrades.
- Assisting the Head of Sales with ad-hoc duties and requests.
- QContact calls and ticket management with associated reporting and sales activities at agreed intervals.
Work Experience, Education & Competency Requirements
- 2 to 5 years’ experience in a Telecoms sales function.
- Customer support.
- Thorough understanding of the Telecoms networks and the challenges and limitations thereof.
- Good decision making to ensure immediate resolution of arising issues.
- Excellent sales skills and sales leadership capabilities; exceptionally strong negotiation and consultation skills.
- Familiar with the key metrics and drivers of value creation.
- Familiar with business realities within the geography / sector he/she is responsible for.
- Solid skills in account management methodology.
- Strong sense of responsibility and commitment, effective communications skills in interacting with people at all levels.
- Excellent time management, presentation, written and oral skills.
- Able to work under pressure, multi-tasking and meet deadlines.
- Grade 12 (Matric) certificate.
- A relevant Tertiary Diploma or Degree will be beneficial.
Desired Skills:
- Account Management
- Telecoms
- Sales
- Networks
- Customer Support
Desired Qualification Level:
About The Employer:
DCV Sabenza IT and Recruitment
About the agency
Dedicated to the recruitment of IT professionals
Sabenza iT is a South African registered business focusing on Finance, Engineering, SAP and general iT recruitment. We have over 18 years' experience in recruiting in South Africa, Australia, Europe, South America and Asia and have worked with a number of large companies offering the best service. We at Sabenza iT understands the changing market and we mold our services around each of our client's needs to offer a personal service. Sabenza iT has forged strong relationships with both Clients and Consultants by ensuring both parties get the most out of every placement. Our Head Office is based in South Africa and we have a satellite office in the UK so that we can keep in contact with expats who may consider returning to South Africa and so that we can offer our services globally for Consultants looking to go to South Africa and Consultants who are looking for opportunities abroad.
We at Sabenza recognize the difference it makes to maintain good client relationships and we are keeping our client base niche and manageable in order to give the best service possible. We have gained a good reputation in the market place and have built a very large network and database of consultants that we draw from for each role. We are able to send applications within 24 hours of receiving a role profile or spec. We use one of the best Database software tools available to keep our database up to date and very fast to search.
Sabenza iT does not only use job-sites, we headhunt and we use our network to find our clients the right Candidates. We have a strong Facebook presence and we have over 12,000 LinkedIn connections.
For further information, please visit our website www.sabenzait.co.za or call me at any time on Tel: 0330040131.
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