Key Account Manager - Pumps

About the position

Well established East Rand based company seeks a Key Account Manager from Pumps industry

Role Overview
The Key Account Manager (KAM) is responsible for the end-to-end management of assigned customer accounts within the mining and industrial pump sector. The role ensures revenue stability, account growth, and long-term customer retention through proactive relationship management, technical support, and commercial oversight.
Primary liaison between the customer and the company, maintaining regular engagement with technical, procurement, and finance stakeholders.
By combining strong technical knowledge of pumping systems with commercial acumen, the KAM identifies new business opportunities, drives sales of pumps, repairs, spares, and services, and ensures the efficient handling of enquiries, quotations, and purchase orders.
This role requires a hands-on approach, including site visits, pump troubleshooting, commissioning support, and coordination with internal technical and commercial teams.
The KAM is accountable for maintaining high safety standards, accurate system documentation, and overall customer satisfaction while contributing to continuous improvement and compliance within the business.

 


Required Qualifications

• Matric / NQF equivalent.
• Tertiary qualification in business and/ or technical field (Advantageous).
• Proficiency in the use of tools and equipment for the effective commissioning and condition monitoring of pumps.

Experience

• 5+ years of experience in account management or technical sales within the pump industry.
• Demonstrated success managing medium- to large-scale customer accounts

Technical Skills
Advanced knowledge of Positive Displacement and Multistage pumps, including:

• Mechanical and electrical operation
• Pump Curves
• System curves, including suction and discharge conditions.
• Condition monitoring and fault finding.
• Skilled in interpreting technical specifications and working with technical teams.
• Proficiency in Tree CRM and esQ.
• Strong documentation control, workflow management, and reporting abilities.
• Intermediate MS Office capability.

Desired Skills:

• customer relationship manager
• key account manager
• technical sales