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Secondments

Key Account Manager

Secondments

  • Undisclosed
  • Permanent Management position
  • Cape Town Region
  • Posted 25 Feb 2026 by Secondments
  • Expires in 34 days
  • Job 2634066
Apply Now

About the position

Position Purpose:
The Head of Operations will lead the strategic and operational execution across the account, on a national level. This role will focus on operational standardisation and service delivery, driving operational excellence, financial performance, people leadership, governance, client relations, and business growth to ensure alignment with global standards and performance objectives.

Operational Leadership

  • Design and implement standardised operating procedures across the account portfolio to ensure service delivery consistency and excellence.
  • Oversee and lead operations, delivery teams, account structures, and support functions.
  • Deploy technology and digitization initiatives to reduce manual processes and improve efficiency.
  • Drive continuous improvement through operational audits and KPIs.
  • Implement enterprise systems to enable centralised visibility and reporting.
  • Foster a shared service mindset to support cross-account efficiencies and scalability.
  • Optimise resource deployment, performance reporting, and continuous improvement through data and KPIs.
  • Own operational compliance with internal standards and specific legislation.

Financial Management

  • Own P&L and budgeting processes, focusing on profitability, cost control, and EBITDA growth.
  • Ensure financial planning and performance align with corporate targets.
  • Establish financial accountability across service lines and countries.
  • Support pricing, cost modelling, and commercial viability for new and existing contracts.
  • Ensure operational delivery aligns with commercial commitments, strategies, and contract obligations.

People & Culture

  • Lead and mentor teams across all functional lines (Operations, HR, Finance, QHSE, etc.).
  • Promote a culture of accountability, empowerment, and performance.
  • Oversee workforce planning, succession management, and relevant HR compliance.
  • Drive employee engagement and retention in diverse cultural settings.

Governance & Compliance

  • Ensure adherence to corporate policies, regulatory requirements, and statutory frameworks across countries.
  • Establish governance structures that align with the head office.
  • Implement controls and risk management practices to improve transparency and reduce exposure.
  • Lead the preparation and execution of BCPs, crisis response, and risk audits.

Strategic Growth & Business Development

  • Identify and develop growth opportunities.
  • Build strategic partnerships and alliances to enhance service offerings and presence.
  • Collaborate with BD teams to drive tender responses, mobilisations, and transitions.
  • Ensure post-sale operational readiness and client satisfaction.

Commercial and Contractual Oversight

  • Ensure contractual compliance and optimal delivery of all service-level agreements (SLAs) and KPIs.
  • Support negotiations and renewals of client contracts.
  • Provide strategic input into pricing models and contractual risk sharing.
  • Champion commercial governance and accountability.

Client Relations & Stakeholder Engagement

  • Serve as the executive sponsor for key accounts in the portfolio
  • Develop senior-level client relationships to foster trust, retention, and growth.
  • Act as a point of escalation and resolution for client issues.
  • Drive client satisfaction surveys, performance reviews, and service improvements.

Qualifications & Experience:
Minimum Requirements

  • Bachelor's Degree
  • 5-10 years of relevant experience
  • Minimum 10 years' senior-level leadership experience, with multinational scope
  • Proven track record of operational leadership and commercial management in Facilities or Property Management.
  • An MBA or a Master's degree in a related field would be advantageous.
  • Relevant certification and membership from industry bodies.

Key Skills & Competencies:

  • Strategic planning and execution
  • Financial acumen and commercial judgment
  • Cross-border operational management
  • People leadership and team development
  • Strong stakeholder management and influencing skills
  • Knowledge of EHS/ OHS standards, statutory requirements, and risk management
  • Technology-Enabled Delivery (especially with CAFM platforms)
  • Analytical thinking and data-driven decision-making
  • High emotional intelligence and cultural sensitivity
  • Crisis management and business continuity expertise
  • Strong written and verbal communication, reporting, and presentation skills

Desired Skills:

  • Word
  • Excel

Desired Work Experience:

  • 5 to 10 years

Desired Qualification Level:

  • Degree

Apply Now

Secondments

About the agency

Uniquely positioned to address your skills shortages, Secondments specialises in placing high-quality candidates in permanent, contract, project and interim management positions. We believe in creating synergy with our clients by building sound business relationships which enhance our understanding of their business and needs. Using a managed, controlled recruitment process, we are able to match the staffing needs of their organisations with suitably talented secondees. Our pool of professionals have a range of skills, both generic and specialist. These candidates, all of whom have verified education levels and experience, are available from two weeks to longer periods, depending on client needs. And if we do not have exactly the right fit for the role, we will source the best candidate. We are dedicated to providing a seamless, turnkey solution to ensure our clients get the right person, in terms of skill and integrity, at the right time to fulfil their organisational needs. Notwithstanding the name change due to the acquisition of Ernst & Young’s Advisory Secondments business to Secondments, the business has been in existence since 2003. The business was acquired as a going concern with the full staff complement, including all clients. This change broadens the scope of clients that Secondments can offer services to. Following a successful 13-year working relationship with Ernst & Young (EY), Siphiwe Dondolo, Jayson Theron and Carl Endenburg acquired the global audit and advisory firm’s secondment portfolio. Secondments started trading on 1 April 2015 with the full support of the EY Africa Executive Committee. Secondments works across South Africa, Africa, the United Kingdom, Ireland and the United Arab Emirates (UAE). We support our clients through a sophisticated talent pool of associates, working regularly with colleagues across international borders. Our candidates can assist in the finance, risk, IT/technology, human resources (HR), management consulting, operations and supply chain fields – across a number of sectors – including: • Financial Services (Banking, Insurance and Private Equity) • Oil and Gas • Construction • Power and Utilities • Public Sector and Government • Health • Mining and Metals • Consumer Products and Retail • Technology, Media and Telecommunications • Automotive Broad-Based Black Economic Empowerment (B-BBEE) Secondments is a 51% black-owned Level 2 B-BBEE organisation, one of the few specialist recruitment consultancies that are a true Level 2 B-BBEE provider. Eleven per cent (11%) of our company is now in the hands of a Black Ownership Trust, making a real difference to previously disadvantaged individuals. We opted for this in the belief that it would make a significant impact rather than benefit a select few. We are determined not to pay mere lip service to Black Economic Empowerment (BEE). Our Managing Director (MD), Siphiwe Dondolo, owns 40% of the business and was with EY for 9 years prior to moving over to Secondments as a shareholder and as the MD. OUR SERVICES As Secondments, we are confident we have the right combination of people, methodology, best practices and technologies to ensure we deliver seamless, efficient and effective services. These are based on a solid foundation of integrity, excellence, professionalism, best practice and value – delivered to both clients and candidates. Client services We offer the full- service of strategic talent matching ,namely: Permanent placements Executive Search Contract placements Temporary Employment Services Project Placements Interim management position placements Executive Search Our specialised service offerings have evolved in response to our clients’ unique needs for a strategic,customisable,Executive recruitment service whose delivery is executed with excellence in mind throughout the process. Leveraging off our unique networks within the Executive landscape to tap into passive candidates,our experienced recruitment team and proven track record in the industry we are best positioned to assist our clients to fill key positions in the most timeous, professional and efficient manner. Temporary contract staff work under the supervision and direction of our clients. Secondments manages them from a planning, HR, payroll and industrial relations perspective, however, freeing clients from time-consuming administration.

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