Key Account Manager

About the position

Are you a relationship-driven professional with a passion for account management and client service? A well-established company specialising in employee financial wellness solutions is looking for a Key Account Manager to join their team in Centurion, Lyttelton.

About the Role:
As the Key Account Manager, you'll be the primary point of contact for a portfolio of high-value corporate clients. Your role will involve managing relationships, ensuring client satisfaction, and identifying opportunities to grow existing accounts. You will also act as a strategic partner between internal teams and clients.

Key Responsibilities:

• Develop and maintain trusted client relationships
• Serve as the lead contact for all key accounts
• Oversee the successful delivery of solutions and services to clients
• Drive retention and growth through excellent service and strategic upselling
• Resolve client issues efficiently and maintain high client satisfaction
• Collaborate with internal departments to align service delivery with client expectations
• Monitor performance and report on account metrics and feedback

Minimum Requirements:

• Minimum of 3 years experience as a Key Account Manager,
  Client Relationship Manager, or similar role
• Experience within a corporate services, HR, financial services, or employee solutions environment is highly advantageous
• Proficiency in CRM software (e.g. Salesforce, HubSpot)
• Strong interpersonal, negotiation, and communication skills
• Strong problem-solving ability and attention to detail
• Matric (essential); a diploma or degree in Business, Marketing, or related field is preferred
• Must be based in Gauteng

Desired Skills:

• CRM
• sales
• account management
• marketing
• B2B

Desired Work Experience:

• 2 to 5 years Account Management