About the position
Our client, market leader in the South African Roadside Assistance Services, is currently recruiting a Key Account Manager, based in Gauteng.
JOB DESCRIPTION
The Key Account Manager (KAM) will be responsible for managing and maintaining a portfolio of key accounts. The KAM will develop a close business relationship with these accounts, maintain the day to day operations of the contracted services, and seek other opportunities of synergy with these accounts. In addition, he/she will be required to introduce the AA Fleetcare products to prospective clients, make presentations and negotiate new business contracts.
The KAM is responsible for the management of key accounts within his/her portfolio. He/she will also be required to develop an in-depth understanding his/her clients' business, objectives and challenges and identifying opportunities for the AA to add value. He/she will own the portfolio of clients and, as such, must continuously ensure growth and adaptability in its management including providing solutions to the extent of electronic data integrity. The focus for the position will be on increasing each corporate client's barriers to enhance the relationship with the AA.
JOB RELATED INFORMATION
- Department: Corporate Customer & Sales
- Reporting to: Strategic Accounts Manager
JOB OBJECTIVES
- Operational management of existing schemes through effective review and regular report back to clients.
- Account management in respect of timeous billing, handling of client queries, scheme utilisation and profitability, reporting and relationship marketing.
- Monitoring of accounting and billing procedures.
- Business development within existing accounts to enhance account and incorporate new products.
- Negotiation of new accounts.
- Participating in market research on an ad hoc basis.
- Project management of new schemes with full responsibility for assigning tasks to and co-ordinating the input of other AA business units.
- Writing proposals and attending exhibits, shows and promotions on behalf of the organistation.
- To manage and develop own performance in line with agreed measurements (PACE).
- Any additional tasks that management may allocate from time to time.
JOB KNOWLEDGE
- Project Management knowledge and experience are key requirements.
- Working knowledge of budgeting and forecasting, age analysis and balance sheets.
- Anadvanced level of computer knowledge working with MS Word, MS PowerPoint, MS Project, MS Outlook and MS Excel packages.
- Knowledge of organisational structure and functioning.
- Codes, policies, regulations and procedures related to the company.
JOB RELATED SKILLS
- A self-driven, self-motivated individual.
- Excellent information-gathering skills.
- An ability to analyse client needs and co-ordinate activities in accordance with these needs.
- Good planning and organising skills.
- Analytical skills combined with a good understanding of financial aspects such as costing and profitability.
- The ability to successfully co-ordinate projects from inception through to implementation
- The candidate should possess superior presentation skills as it will be expected of him/her to present at board level as well as at senior management level.
- A proven ability to conduct meaningful research and interpret results.
- A good understanding of business development of existing accounts.
- Ability to perform well under pressure
- Ability to work concurrently on multiple tasks
- Excellent time management skills with a strong sense of urgency
JOB EXPERIENCE
- At least one year's working experience in a key account management environment new business development, and interacting with clients at a senior level.
EDUCATION
- A Grade 12 qualification
- Completed or studying towards a recognised Business Management/Relationship Management (or similar) diploma/degree.
OTHER
- Own transport is essential.
- To work irregular hours and on weekends and public holidays as required during shows and promotions.
REMUNERATION
- Market related
- Benefits: AA membership, Medical Aid, Provident Fund, Cell Phone Allowance
Desired Skills:
