About the position
Do you consider yourself a strategic, commercially minded "foodie" who thrives in building long-term relationships and delivering high-impact growth? We are looking for a Key Account Manager with strong experience in the Out-of-Home (OOH) or Quick Service Restaurant (QSR) channels to manage a portfolio of major national accounts and drive consistent, profitable revenue growth
In this role, you'll be the primary interface between our business and nominated national clients-developing and executing sales strategies that grow volume, improve gross margins, and strengthen our market position through product innovation and tailored solutions
Duties and Responsibilities:
- Manage and take full accountability for nominated National Key Accounts, ensuring volume and market share growth across our OOH product range
- Build multi-level national and regional relationships, including negotiating pricing, trading terms, promotions, rebate management, and resolving account queries
- Collaborate cross-functionally with Regional OOH Sales Teams, Technologists, NPD Chef, and Marketing to deliver product innovation and project timelines
- Identify market trends and new opportunities to develop strategic growth plans for existing and new products
- Prepare and present compelling customer-facing product solutions and innovation proposals
- Oversee sales forecasting, planning, and stockholding alignment in line with S&OP and national stock guidelines
- Analyse and report on sales volumes, product margin performance, and promotional effectiveness across accounts
- Drive the execution of innovation programs to increase category penetration and capture market share
- Conduct regular sales meetings, reporting, and strategic reviews with internal stakeholders and client partners
- Align sales strategies with broader business objectives, ensuring both short- and long-term profitability as well as analysing margin performance by product
- Reports to the General Manager
Minimum Requirements:
Education and Experience:
- Matric / Grade 12 essential
- Tertiary qualification in Sales, Food Technology, Food Science, Business, or related field (Food Science/Food Tech preferred)
- Minimum of 5 years' experience in OOH and/or QSR sales with national account exposure
- Proven experience in driving sales growth, managing major customer accounts, and launching new food products
Knowledge and Skills
- Strong negotiation and influencing skills
- Excellent project management and planning ability
- Sales analysis and performance tracking
- People and stakeholder management across various levels
- Strategic business development
- Strong execution of business plans and innovation delivery
- Ability to communicate across multiple levels and departments
- Commercially savvy with strong forecasting and analytical insight
- Passionate about food - a true "foodie" with product insight, experience with new product launches & project management
Desired Skills:
- Food Technology
- Out-of-Home
- Quick Service Restaurant
