About the position
Introduction
The primary purpose of a training consultant is to equip customers with the knowledge needed to effectively use a product, maximizing its value and fostering customer satisfaction.
Description
Primary Responsibilities for the Role
1. Customer Training
· The ideal candidate should be comfortable speaking in front of groups, large or small, to facilitate learning effectively.
· Can organise and present information clearly is essential.
· Conduct engaging and effective training sessions, maintaining participant interest;
· Schedule all training sessions effectively ensuring customer deadlines are met;
2. Stakeholder Management
· Achieve an improved customer satisfaction survey score (BMIT);
· Raise awareness during any interactions with customers on any additional services or products EasyRoster offer;
3. After sales process management
· After training sessions, evaluate the effectiveness of the sessions;
· Follow up with customers ensuring they are using the system and achieving efficiency within their business;
4. Continuous Improvement and Innovation
· Keep up to date with new functionality when new releases of EasyRoster becomes available;
Minimum Requirements
Education and Qualification
· Minimum Grade 12
Relevant Experience
· EasyRoster experience will be an advantage.
· Excellent people skills to interact with staff, colleagues and cross-functional teams, and third parties.
· The preferred candidate must be willing to travel, both locally and internationally, if required.
· Own transport is essential.
· Very strong verbal and written communication skills in both Afrikaans and English.
Attributes
Driving Value
Actively seeking and implementing opportunities to maximize value in any aspect of the business.
· Setting a culture of continuously striving for better performance.
· Challenging the current state, in order, to seek real improvements.
Leading People
Motivating and developing people to deliver superior results in a responsible manner
· Building and maintaining effective culture.
· Creating a climate in which individuals and teams develop their potential and contribute their best.
· Managing accountabilities and providing timely and constructive feedback.
· Coaching and providing development opportunities that enable high performance.
Leading Self
Taking responsibility and accountability for own behaviour, performance and development
· Taking ownership for own performance and decisions and their impact on the business.
· Demonstrating tenacity and resilience even when faced with obstacles.
· Seeking opportunities for personal feedback, learning and development.
· Acting decisively when tough or quick action is required.
Living the Values
Aligning behaviours, decisions and actions with the company Values
· Ensuring compliance with all applicable policies, regulations, standards and governance requirements.
· Treating all people fairly and consistently, and with dignity and respect.
· Being ethical, honest and sensitive in all dealings.
· Taking corrective action to address inappropriate decisions or actions.
Personal Attributes:
· Strong leadership ability with personal credibility capable of effectively interacting with all stakeholders.
· Sound influencing skills in dealing with internal and external stakeholders.
· Focused and results oriented, driven by excellence and a change agent.
· Sound values with high integrity.
· Effective communicator at all levels.
Desired Skills:
- Afrikaans
- Training
- EasyRoster
