Junior Technical Support Engineer
Paracon
- R Undisclosed
- Permanent Junior position
-
Braamfontein (Braampark)
- Posted 27 Oct 2025 by Paracon
- Expires in 34 days
-
Job 2625778 - Ref 336676162669829
About the position
About the Role
We are looking for an enthusiastic and motivated Service Desk Engineer to join our team. This is an entry-level position where you will support our corporate, reseller, and wholesale customers in the Information, Communications and Telecommunications (ICT) industry.
No prior experience is required - we provide on-the-job training and opportunities to complete industry-relevant courses and certifications through the company.
This is your chance to kickstart a rewarding career with one of the most dynamic companies in South Africa.
Key Responsibilities
Provide support and troubleshooting for networking equipment and CPEs.
Support and troubleshoot voice and cloud solutions.
Proactively monitor and engage with the NOC environment.
Log cases and escalate issues to upstream providers when required.
Continuously improve skills and performance, guided by KPIs.
Participate in shift work, including graveyard/standby duty (one week per month).
Requirements
Education: Matric / High School certificate (Required).
Driver's License: Preferable but not essential.
Knowledge:
Networking & Security knowledge (advantageous).
Understanding of ICT services is beneficial.
Skills & Attributes:
Strong problem-solving and troubleshooting skills.
Intelligent, hardworking, and self-motivated.
Eagerness to learn and grow in the ICT field.
Ability to work independently and as part of a team.
Why Join the team?
Gain hands-on training in a dynamic and growing industry.
Access to certifications and career development pathways.
Opportunity to work with cutting-edge networking, voice, and cloud technologies.
Be part of a forward-thinking company shaping the future of ICT in South Africa.
Job Type: Full-time
Ability to commute/relocate:
· Fourways, Gauteng: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person
Desired Skills:
- support
- troubleshooting
- networking
Paracon
About the agency
Paracon facilitates the delivery of your business strategy through finding you the top ICT and technology talent. Our reputation, industry leadership and national reach enables us to empower our clients through attracting the ICT talent you need for your permanent and temporary employment workforce solutions.
Paracon forms part of the Adcorp Group of Companies, an international parent company to a group of recruitment specialist brands who are engaged in the provision of comprehensive human capital; effective and efficient workforce management styles and skills development services.
With ever-changing technology, choose us as your partner in the evolution of ICT talent. Trusted, experienced and dynamic in the way we do ICT talent management.
Resourcing
• Contracting recruitment: Utilising contractors allows you flexibility in your resourcing solutions. We manage all contract negotiation and administration through our professional and timeous processes. From short-term projects to long-term engagements, moving your business forward.
• Permanent recruitment: Permanent placement of ICT professionals, includes full background checks and references.
• Recruitment process: We will provide a tailored workforce managed solution, to search, source and identify talent to match the job specifications provided by our clients, Paracon is able to assess CVs via our various recruitment channels.
Talent Development
Talent Consulting
PPM (Portfolio, Program and Project management services)
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