Junior Technical Consultant

About the position

Junior Technical Consultant

Join a Global Tech Company Delivering AI, Speech, and Workflow Solutions

Cape Town Remote Initially, Hybrid Thereafter | Salary: Market Related

About Our Client

Our client is a global technology provider delivering transformative solutions across the legal and medical industries. With a strong international footprint and partners in over 50 countries, they specialize in Speech Technology, AI tooling, Workflow Automation, Telephony, and 3D printing. The company is fast-growing, innovation-driven, and values individuals who bring energy, curiosity, and a drive to learn.

The Role: Junior Technical Consultant

As a Junior Technical Consultant, you will support the deployment and adoption of advanced technical solutions by assisting with professional services delivery, customer support, and product training. This is a hands-on role that offers the opportunity to build deep product knowledge while working directly with global clients and internal teams. Youll be part of a collaborative environment that encourages continuous learning and development across a broad portfolio of modern technologies.

Key Responsibilities

• 1+ years of experience in a technical support, IT services, or implementation environment
• Assist in configuring and deploying software and hardware solutions across client environments
• Provide responsive technical support and troubleshooting to resolve client issues
• Deliver end-user and partner training on product functionality and best practices
• Collaborate with sales, development, and support teams to ensure smooth client onboarding
• Help document technical processes, feedback, and improvement opportunities
• Stay updated on new product features and industry developments
• Support internal product testing and demonstration environments

About You

• Minimum 1 year of relevant technical experience (e.g., IT support, consulting, helpdesk)
• Strong communication and interpersonal skills; able to work with customers and teams alike
• Fast learner with a genuine interest in new technologies and systems
• Detail-oriented, resourceful, and proactive in problem-solving
• Service-oriented mindset with a professional approach to client communication
• Ability to work effectively within a hybrid team environment
• Second language such as German, Dutch, French, or Spanish is highly advantageous
• Familiarity or interest in areas like speech recognition, workflow automation, or telephony is a plus

Desired Skills:

• Technical Support
• Professional Services / Implementation
• Client Services / Customer Success
• Training & Enablement
• IT / Systems Consulting
• Pre-Sales Support (minor element)
• Product Support & Testing
• Information Technology & Services
• Legal Technology
• Healthcare Technology