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Geotech

Junior Support Engineer

Geotech

  • R19,000 - R22,000 per month
  • Permanent Intermediate position
  • Cape Town CBD
  • Posted 24 Apr 2025 by Geotech
  • Expires in 33 days
  • Job 2608474
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About the position

Junior Support Engineer

Cape Town, Western Cape (Hybrid)

Joining Our Team as a Junior Support Engineer

Are you passionate about technology and thrive on solving complex software problems? We are seeking a dedicated and enthusiastic Junior Support Engineer to join our dynamic team. This role offers a unique opportunity to dive into the world of enterprise-level software support, providing crucial assistance to our customers by resolving issues with our cutting-edge SOLID software suite.

About the Role
As a Junior Support Engineer, your primary mission will be to ensure the smooth operation of our SOLID software by diagnosing and troubleshooting application problems, aiding in software configuration, and guiding customers through training related to their issues. This position is ideal for those who excel in customer communication, are natural problem solvers, and enjoy making a tangible impact on customer satisfaction.

Key Responsibilities

  • Customer Support: Act as the first point of contact for customer support queries, efficiently resolving issues related to the SOLID software. This involves monitoring support requests, diagnosing technical issues, and providing solutions through various channels such as email, chat, and phone.
  • Quality Assurance Testing: Participate in the testing of SOLID software, ensuring its scalability, robustness, and maintainability. You'll work closely with our development team to translate functional requirements into testable scenarios, identifying any defects or usability issues.
  • Documentation: Create and maintain critical documentation, including software test documentation, user guides, and help articles. Your efforts will directly contribute to enhancing our customer support and engagement initiatives.
  • Customer Engagement: Build and maintain strong relationships with customers by providing regular feedback on support issues, conducting demos, and delivering training sessions. Your role will be instrumental in ensuring customer satisfaction and loyalty.
  • Release Management: Assist in the preparation and execution of software releases, ensuring that features are correctly tested and deployed in customer environments.

Technologies You'll Work With

  • Service Desk / Support Ticket software
  • Continuous Integration tools (e.g., TeamCity)
  • Database management (MySQL)
  • Development tools (Eclipse or IntelliJ, Git, HTML, CSS, JavaScript)
  • MS Office and Google Apps

Desired Skills and Expertise

  • As a Junior Support Engineer, we expect you to have either a relevant degree or a minimum of three years' experience
  • Experience in IT/software industry, particularly in support or quality assurance
  • Familiarity with web development testing is advantageous
  • We find that quite often an open frame of mind or a logical thinker usually does well to fit into the team

Who We're Looking For

  • A clear and effective communicator with excellent problem-solving skills
  • A keen learner with a strong technical aptitude, able to understand complex software
  • A team player with the ability to also work independently

Desired Skills:

  • MySQL
  • HTML
  • CSS
  • Javascript
  • MS Office

Desired Work Experience:

  • 2 to 5 years

Desired Qualification Level:

  • Diploma

About The Employer:

- Be part of a supportive and growth-oriented team environment
- Engage in meaningful work that directly impacts our customers' success
- Receive mentorship from senior support engineers and continuous professional development
- Enjoy a collaborative culture that values innovation and efficiency

Apply Now

Geotech

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About the agency

Let us Introduce ourselves... Our passion is simple - we strive to be the recruitment partner of choice for our clients, candidates and staff, in South Africa, across the African continent, and globally. Our consultants are driven, committed and trusted, and our team ethic is one of quality, accountability and delivery. We aim to uphold an internal environment in which our recruiters want to perform at their best. This results in hard, yet smart, work which ensures that our clients’ talent search is seamless, and their experience with us is second to none. Despite our diversity sectors that we service, our clients realize that we are fully aware of the challenges that they themselves face. We take a personal interest in everyone that we deal with, and we focus on upholding our long-term relationships with our clients and candidates alike. With offices in Cape Town and Johannesburg we strive to always be on hand whenever necessary. WHAT SETS US APART To accurately match our client’s requirements with the most suited candidate we have specialist consultants within each division. They follow rigorous interview and selection protocol to make sure that only the most appropriate candidates are presented to the client. This maintains client priority for the lifecycle of the placement. Where relocation is involved, we pride ourselves in knowing first-hand the upheavals and changes through which our candidates and their families may go, and therefore our unwavering support is guaranteed. Our experience has allowed us to build up a network of exceptional candidates with whom we are in regular contact, whether or not we are working a live vacancy. VISION To be recognised as the recruitment partner of choice, a company that actively engages in the client’s business to enhance its performance with outstanding service delivery. To ensure that our candidates are given sound and impartial advice to ensure that their career path fulfills their aspirations both professionally and personally. To give our employees the opportunity to drive their own careers in a path that has no boundaries by running continual improvement programmes, and offering a structured career progression. VALUES Excellence is our goal across all aspects. In an industry where quality can often be questionable, we pride ourselves in providing quality and integrity at every stage of the search and selection process. Attention to detail allows us to stand out in the recruitment arena. It is also the aspect which brings both clients and candidates back to us. We strive to offer the highest levels of service to everyone we are in contact with, and to surpass expectations. Professionalism means that we remain steadfast in offering the highest levels of service, which ensures that you are no less than delighted with the service you receive. Our team values the fact that they work for a truly professional Company and are eager to pass this on to you. Transparency for Clients means we will be exact about the number of candidates we have for your role. We will stick precisely to your requirements and will only introduce the calibre candidates who we know can fulfil what you are looking for. Transparency for Candidates means we will be sincere about what we think you can achieve within your next role. We will be honest with our salary guidance, as well as the type of position we can introduce to you. Culture, Fun and Originality ensures that we work extremely hard to make sure all expectations are met. However, we insist that our valued team have fun at work and enjoy what they do! We run incentives to ensure achievement is rewarded as we aim to build a long-term team. We strive to create a culture, reward system and environment that is unique in the recruitment industry.

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