About the position
Introduction
Our client is seeking a motivated and detail-oriented Junior IT Support professional to join their team. The ideal candidate will have 3-4 years of hands-on experience with Microsoft 365 and possess the skills necessary to set up, configure tenants, maintain, and monitor networks and servers. This role requires a strong attention to detail, the ability to work efficiently under pressure, and a commitment to delivering excellent service to the companies’ clients
Duties & Responsibilities
- Microsoft 365: Utilize your in-depth knowledge of Microsoft 365 to set up, configure, and troubleshoot M365 tenants for the companies’ clients.
- Attention to Detail: Maintain a keen eye for detail when working on client projects, ensuring accuracy and precision in all tasks.
- Client SLA Management: Collaborate with team members to establish and maintain Service Level Agreements (SLAs) with clients, ensuring that all commitments are met or exceeded.
- Network and Server Monitoring: Monitor client networks and servers to proactively identify and address issues, ensuring optimal performance and reliability.
- Maintenance Tasks: Execute routine maintenance tasks to keep client systems and networks running smoothly, including updates, patches, and system optimizations.
- Problem Solving: Diagnose and resolve IT-related issues efficiently, both independently and as part of a team.
- Documentation: Maintain accurate documentation of configurations, changes, and procedures for client environments.
- Customer Service: Provide exceptional customer service, effectively communicating with clients to understand their needs and resolve their IT concerns.
- Team Collaboration: Collaborate with senior IT support staff to learn and grow your skills while contributing to team projects and goals.
Desired Experience & Qualification
- Matric
- Own vehicle required must be reliable
- 3-4 years of practical experience with Microsoft 365, including tenant setup and configuration.
- Strong problem-solving skills and the ability to work well under pressure.
- Excellent communication and interpersonal skills.
- A commitment to delivering high-quality service and meeting client expectations.
- Basic knowledge of network and server administration.
- Ability to adapt and learn quickly in a dynamic IT environment.
- Microsoft 365 certified Modern Desktop Administrator Associate
- Microsoft 365 Fundamentals
- CCNA or MTCNA beneficial
- Microsoft 365 Certified: Messaging Administrator Associate (Advantage)
- Self-motivated with the ability to work with minimal direction.
- Ability to handle confidential matters, set priorities, work well under pressure with attention to detail.
Package & Remuneration
- Fuel Reimbursement
- Opportunities for professional development and growth within the company.
- Collaborative and innovative work environment.
- Exposure to a variety of IT projects and technologies.
- Supportive team culture that values your contributions.
Introduction
Our client is seeking a motivated and detail-oriented Junior IT Support professional to join their team. The ideal candidate will have 3-4 years of hands-on experience with Microsoft 365 and possess the skills necessary to set up, configure tenants, maintain, and monitor networks and servers. This role requires a strong attention to detail, the ability to work efficiently under pressure, and a commitment to delivering excellent service to the companies’ clients
Duties & Responsibilities
- Microsoft 365: Utilize your in-depth knowledge of Microsoft 365 to set up, configure, and troubleshoot M365 tenants for the companies’ clients.
- Attention to Detail: Maintain a keen eye for detail when working on client projects, ensuring accuracy and precision in all tasks.
- Client SLA Management: Collaborate with team members to establish and maintain Service Level Agreements (SLAs) with clients, ensuring that all commitments are met or exceeded.
- Network and Server Monitoring: Monitor client networks and servers to proactively identify and address issues, ensuring optimal performance and reliability.
- Maintenance Tasks: Execute routine maintenance tasks to keep client systems and networks running smoothly, including updates, patches, and system optimizations.
- Problem Solving: Diagnose and resolve IT-related issues efficiently, both independently and as part of a team.
- Documentation: Maintain accurate documentation of configurations, changes, and procedures for client environments.
- Customer Service: Provide exceptional customer service, effectively communicating with clients to understand their needs and resolve their IT concerns.
- Team Collaboration: Collaborate with senior IT support staff to learn and grow your skills while contributing to team projects and goals.
Desired Experience & Qualification
- Matric
- Own vehicle required must be reliable
- 3-4 years of practical experience with Microsoft 365, including tenant setup and configuration.
- Strong problem-solving skills and the ability to work well under pressure.
- Excellent communication and interpersonal skills.
- A commitment to delivering high-quality service and meeting client expectations.
- Basic knowledge of network and server administration.
- Ability to adapt and learn quickly in a dynamic IT environment.
- Microsoft 365 certified Modern Desktop Administrator Associate
- Microsoft 365 Fundamentals
- CCNA or MTCNA beneficial
- Microsoft 365 Certified: Messaging Administrator Associate (Advantage)
- Self-motivated with the ability to work with minimal direction.
- Ability to handle confidential matters, set priorities, work well under pressure with attention to detail.
Package & Remuneration
- Fuel Reimbursement
- Opportunities for professional development and growth within the company.
- Collaborative and innovative work environment.
- Exposure to a variety of IT projects and technologies.
- Supportive team culture that values your contributions.
Desired Skills:
- Own vehicle required must be reliable
- 3 to 4 yrs exp
- M365
- + tenant setup and configuration
- Microsoft 365 certified Modern Desktop
- Microsoft 365 Fundamentals
- dynamic IT environment.
