About the position
ENVIRONMENT:
AN innovative LegalTech company seeks an ambitious & strong technical Junior IT Engineer/Technician to join its Remote team. This entry-level position is ideal for individuals with foundational IT experience who are eager to develop their technical skills and advance their careers. You will support the IT infrastructure, assist in implementing new technologies, and ensure the smooth operation of systems. Applicants will require a formal IT Engineering tertiary qualification with at least 2 years work experience in a similar role. You will need to be proficient in Windows 10/11, TCP/IP, PABX, Jira, ServiceNow, Zendesk, DNS, DHCP, VPN and Microsoft Office applications and M365 including the 365 Admin Center, Microsoft Intune, Exchange, SharePoint, Teams, and Compliance.
DUTIES:
- Technical Support: Provide first-level technical support to employees, troubleshooting Windows 10/11 desktop and laptop issues to ensure minimal downtime.
- Inventory Management: Utilize inventory tracking tools to manage IT assets effectively.
- Procurement Assistance: Support the procurement process by liaising with vendors and managing the acquisition of necessary hardware and software.
- User Lifecycle Management: Manage onboarding and offboarding processes for new and existing users, ensuring efficient vendor management and escalation.
- Application Support: Provide general support for business applications and collaborate with integration partners to ensure seamless integration and functionality.
- Microsoft Administration: Help manage M365 services including the 365 Admin Center, Microsoft Intune, Microsoft Exchange, SharePoint, Teams, and Compliance tools.
- Monitoring and reporting: Effective and accurate reporting using existing toolsets such as Jira, Zabbix, Wazuh and Power BI.
- Ticket Management: Handle ticketing systems to track, prioritize, and resolve IT issues efficiently.
- Vendor Management: Effective logging, follow up and escalation.
- User Management: Experience with onboarding and offboarding processes for IT systems.
REQUIREMENTS:
Qualifications –
- Formal qualification in IT Engineering.
Experience/Skills -
- Minimum 2 years relevant experience.
- Operating Systems: Proficient in Microsoft technologies such as Windows 10/11, Microsoft Office applications, as well as desktop and laptop support.
- Procurement Tools: Familiarity with procurement processes.
- Inventory Management: Basic knowledge of inventory tracking systems.
- Application Support: Ability to provide general support for business applications and work with integration partners.
- Microsoft 365: Understanding of M365 services, including the 365 Admin Center, Microsoft Intune, Exchange, SharePoint, Teams, and Compliance.
- Telephony Systems: Basic knowledge of PABX management and maintenance.
- VPN Technologies: Experience with OpenVPN or similar VPN management tools.
- Ticketing Systems: Proficiency in using ticket management software (e.g., Jira, ServiceNow, Zendesk).
- Networking Fundamentals: Understanding of TCP/IP, DNS, DHCP, and VPN configurations.
- Hardware: Familiarity with computer hardware components and peripheral devices.
- Software Troubleshooting: Experience with common software applications and the ability to troubleshoot software-related issues.
- Security: Awareness of fundamental Cybersecurity principles and best practices.
Advantageous –
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
COMMENTS:
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Desired Skills:
