About the position
Core Outputs Key Performance Areas: Testing: Audits: Special Investigations: Operations: Essential Requirements:
- Release note of all changes, new functions and bugs compiled
- Request ticket updated according to status
- All relevant code for specific patch/release/hot fix in respective directories
- System tested holistically
- Implement patch/release/hot fix to client according to maintenance slot
- Audits planned and performed based on customer requirements
- Feedback on findings provided to client
- Data of findings analysed and interpreted
- Data presented to client
- Special investigations planned and performed based on customer requirements
- Feedback on findings provided to client
- Data of findings analysed and interpreted
- Possible solutions proposed
- All requests logged and assigned via RT acted on and updated
- Monitoring and configuration of business impact and other composite relationships
- All requests logged and assigned via RT acted on and updated
- Constant monitoring of client infrastructure ensured
- System administration tasks performed
- Database of monitored objects maintained
- Technical training and support of customers on management systems and/or areas of specialization
- Provide consultation on the use of "Information about IT" to improve or optimize IT environments
- Independent completion of tasks, presentation of reports and making recommendations to clients
- Health check alerts actioned
- Ensure project is delivered as per SLA
- Encourage all participants to take an active role in the project
- Ensure participants have a clear understanding of what they need to complete and when
- Monitor progress and manage risks to and recovery of any schedule slippages
- Point of contact for members wishing to join and participate in the project
- Organize any necessary meetings to progress team work (weekly, daily, or ad-hoc as appropriate)
- Project pre-migration sheet (custom)
- Project pre-migration data capturing
- Project Migration audit (following day according to checklists)
- Project Checklist delivery
- Project Post-Migration data capturing and reporting
- Client & co-ordinating company liaison on email/group.
- Troubleshooting if required
- A knowledge of how the project works, who to escalate to etc.
- Project Executive overview report
- Monthly network health report for the data centre
- Daily change meeting (8AM) - updates on sites planned/completed/postponed/decommissioned/cancelled
- Client alignment meetings
- Standby support for project coordination
- Possible overtime as migrations happen in the evening, and there are daily deliverables
- Understanding top talkers /voice classes and the reporting thereof
- TruView auditing and configuration for Project sites
- Sintelligent migration processes
- Netscout migration processes
- How- to documentation creation
Desired Skills:
- Grade 12
- Network operator
- IT Qualification
- Windows operating systems
- Linux operating systems
Desired Qualification Level:
- Grade 12 / Matric
About The Employer:
Sintrex is passionate about the innovative pursuit of excellence in providing end-to-end IT management and consultative IT services that create reliable, robust and user friendly solutions. Through a culture of excellence, partnership and fun, Sintrex attracts and empowers staff with an inspirational work experience, world class software and globally renowned suppliers and partners to deliver services and solutions to their clients, helping to secure and enhance their IT reputations.
The successful candidate will be part of a team in a highly pressured environment. We encourage our team members to take ownership of their responsibilities.
Candidates who do not thrive under pressure and who are not inherently dedicated to being the best they can be through a self-learning attitude do not enjoy our environment.
Employer & Job Benefits:
- Cellphone allowance
- Internet allowance
