Junior Dialer Administrator

About the position

Junior Dialer Administrator
Kickstart your career in contact centre technology and analytics.
Durban (office-based) | R15 000 - R20 000

About Our Client
Our client is a solutions-focused business that empowers contact centres to optimise customer engagement. They value adaptability, teamwork, and innovation, offering employees the chance to build technical expertise in a fast-paced environment.
The Role: Junior Dialer Administrator
This role is central to managing dialer systems and ensuring campaigns run smoothly and efficiently. You'll be responsible for configuration, monitoring, analytics, and providing first-line support to keep operations running at peak performance.

Key Responsibilities

• 1+ year of experience in IT support, data analytics, or contact centre systems
• Implement and manage daily dialer campaigns
• Monitor performance and adjust strategies to meet KPIs
• Conduct system audits and efficiency checks
• Create reports and provide insights to stakeholders
• Analyse campaign data to identify trends and recommend improvements
• Liaise with IT and vendors to resolve issues
• Document processes and provide client support

About You

• Grade 12 with Mathematics; IT Diploma/Degree preferred
• SQL knowledge and advanced Excel skills
• Familiarity with dialer or contact centre systems is an advantage
• Strong problem-solving and analytical ability
• Excellent written and verbal communication
• Organised, reliable, and able to work shifts (including weekends/public holidays)

Desired Skills:

• It Support
• Data Analysis
• dialer campaigns
• SQL
• Excel

Desired Work Experience:

• 2 to 5 years

Desired Qualification Level:

• Diploma