System Support Administrator at Mancosa

About the position

Introduction

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available:

System Support Administrator - Durban

Duties & Responsibilities

CORE PURPOSE
MANCOSA is looking for an experienced Systems Support Administrator who will be responsible for providing efficient and effective support services to end-users. This role involves responding to user enquiries, troubleshooting technical issues, and ensuring a positive user experience whilst striving to meet business requirements.

CORE FUNCTIONS

• Respond to user inquiries via various channels, including email, phone, or ticketing systems.
• Trouble-shoot and resolve problems, escalating to higher-level support when necessary.
• Incident and problem management to ensure minimal disruption to users and business operations.
• End user support to provide guidance, training and resources to end users to maximise system efficiency.
• Managing vendor response times and feedback to end-users.
• Collaborate with other departments to find solutions for recurring issues.
• Deliver excellent customer service by ensuring timely and effective communication.
• Maintain a positive and professional attitude when dealing with end users.

• SKILLS AND COMPETENCIES
  Strong interpersonal and communication skills, with the ability to connect with individuals at all levels of the organisation.
• Previous experience in a system support or customer service role.
• Ability to convey technical information in a user-friendly manner.
• Analytical and problem-solving skills.
• Commitment to providing excellent customer service and ensuring user satisfaction.

• ADDITIONAL REQUIREMENTS
  Be able to work during weekends and after hours if required.
• Will be required to travel.

Desired Experience & Qualification

QUALIFICATION (S)

• Grade 12
• Relevant qualification in Information Technology, Computer Science or related field.
• Experience in a Higher Education Institution or similar/related field will be advantageous.