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Software Implementation Engineer (AI & Agentic Workflows)

HC Recruit

  • R Undisclosed
  • Permanent Senior position
  • Pretoria
  • Posted 13 Jan 2026 by HC Recruit
  • Expires in 33 days
  • Job 2630671 - Ref DBN000213
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About the position

DBN000213 - Software Implementation Engineer (AI & Agentic Workflows) - Pretoria

Purpose of the Job:
To lead the way in the "Agentic Era." Your goal is to design, implement, and optimize self-sufficient AI agents that serve as our enterprise clients' digital workforce.

Required Qualifications:

  • Bachelor’s degree in Computer Science, Engineering, or a related technical discipline.  
  • The Agentic Stack: Practical experience with LLM orchestration for AI Agents and an understanding of RAG (Retrieval-Augmented Generation) and Voice Agents.  
  • Deep proficiency in RESTful APIs and Webhook architectures. You should be comfortable architecting how systems integrate.
  • Strong ability to process, map, and transform data between disparate enterprise schemas using Excel and Python.
  • Hands-on experience with the API ecosystems of major CRMs and messaging platforms.


Required Technical Competencies & Ability:

  • Agentic Workflow Design: Create multi-step autonomous behaviors (such as automated follow-ups, lead qualifying, and complex inquiry resolution) where AI agents oversee complete client journeys.
  • Enterprise Systems Integration: Oversee technical integrations with platforms that are essential to the purpose, such as payment gateways, CRMs (Salesforce, HubSpot), and communication APIs (WhatsApp, SendGrid).
  • Event-Driven Automation: Create and manage AI agents, making use of Webhooks and Triggers to provide real-time data synchronization between client databases and AI agents.
  • Consultative Scoping: Partner with client stakeholders (from technical leads to C-suite executives) to translate business objectives into robust technical requirements.
  • Testing & Reliability: Design rigorous testing protocols to ensure AI agents operate within enterprise guardrails, handling edge cases with high confidence and seamless "human-in-the-loop" handoffs.
  • ROI & Performance Analytics: Monitor post-launch metrics to ensure continuous improvement and demonstrate clear project value through data-driven reporting.

 
Behavioral Competencies:

  • Exceptional Communication:
  • The ability to distill complex AI concepts into actionable insights for non-technical stakeholders.
  • High Focus & Discipline
  • Results-Driven

PLEASE NOTE: Should you not hear back from us within the next 2 weeks, please consider your application as unsuccessful.

Desired Skills:

  • software implimentation
  • implementation
  • software developer

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About the agency

Hewitt Colenbrander Recruitment was launched in March 2006 and specialises in recruiting and headhunting for companies needing to fill financial, managerial or IT positions in a variety of industries. The directors of the company are Brian Hewitt and Steve Colenbrander. Brian Hewitt is a B.Sc. Agric (University of Natal) and MBA (University of Cape Town) graduate with managerial experience in the agribusiness, banking and hospitality industry having worked in Zimbabwe and South Africa. Steve Colenbrander is a B.Com (University of Natal) graduate and founded Colenbrander Incorporated which has grown into a sizeable and well respected Pietermaritzburg accounting firm with clients situated all over KZN. A critical success factor for business is to employ the right people. Incorrect placements inhibit organisational productivity and can lead to conflict in the work place. Achieving a 'best fit' between company, position and employee are therefore vital for employer and employee alike. We aim to do this, by understanding our clients - their culture, structure, systems and strategy. We also endeavour to understand the external business environment in which our clients operate. This makes achieving 'best fit' more probable. Understanding our candidates will be achieved by researching their backgrounds, interviewing them and knowing their aspirations. Where necessary, we will use psychometric profiling. We will then target the organisation and position to which we feel they are best suited. A 'best fit' between client and candidate, will enable us to add long term value to our clients in a mutually beneficial business partnership.

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