Systems Engineer_Customer Experience (Genesys Cloud CX, Linux, Azure) (Remote)

About the position

ENVIRONMENT:

PROVIDE exceptional technical customer support as the next Systems Engineer sought by a Customer Experience Tech Specialist to join its team. Your role will include Linux Server Administration, VICIdial support and configuration, Genesys Cloud CX implementation and support & Qcontact implementation and support. Applicants must have Matric/Grade 12, an IT Diploma and Certifications including being Genesys Cloud Certified. You will also need 5 years’ experience in a Mid-level level IT Support Role including VoIP/ CcaaS, have Call Center experience as well as experience with Genesys Architect flows, Digital Channels, SIP, QA and VICIdial Administration.

 

DUTIES:

• Microsoft Server Administration.
• Linux Server Administration.
• Network and Firewall Support.
• Microsoft Azure Administration.
• SharePoint Administration.
• VoIP Services Support.
• VICIdial support and configuration.
• Genesys Cloud CX implementation and support.
• Qcontact implementation and support.

 

REQUIREMENTS:

Qualifications –

• Matric / Grade 12.
• Diploma in IT.
• Genesys Cloud Certified.
• Industry certification (Microsoft Azure, AWS, Fortinet).

 

Experience/Skills –

• 5 Years' experience in a Mid-level IT Support Role including VoIP/ CcaaS.
• Genesys Architect flows, Digital Channels, SIP, QA.
• VICIdial Administration.
• Call Center experience.
• Strong Windows and Server Administrative skills.
• Strong troubleshooting skills and experience.
• Experience in Azure Infrastructure management.

 

ATTRIBUTES:

• Reliable.
• Energetic.
• Goal-oriented.
• Self-motivated.
• Excellent time keeping.
• Team player.

 

Desired Skills:

• Linux
• Microsoft Azure
• Microsoft SharePoint
• VoIP Configuration

About The Employer:

A Customer Experience Tech Specialist