About the position
ENVIRONMENT:
Are you passionate about building world-class payment experiences? Do you have hands-on experience with payment gateway solutions, Online card acceptance and processing, and the South African acquiring landscape? If yes, they would love to meet you. Our client is looking for a Business Analyst who understands the inner workings of payment systems and enjoys creating superior solutions. Join a fast-growing fintech team shaping the future of digital payments in South Africa. This position is on a 6-month Contract basis.
DUTIES:
- Analyse and define business requirements for new and enhanced payment gateway features.
- Map and optimise end-to-end card payment flows including authorisation, settlement, reconciliation, 3D Secure, tokenisation, refunds and chargebacks.
- Translate business needs into clear functional specifications and user stories for engineering teams.
- Support delivery teams through the full SDLC—from requirements, to UAT, to merchant rollout.
- Stay ahead of South African payments trends, scheme mandates, PASA rules, and regulatory updates.
- Work across Product, Technology, Risk, Finance and Operations to ensure seamless payment experiences.
- Partner with merchants and partners to explain payment flows, troubleshoot issues and improve performance.
REQUIREMENTS:
- 2-5+ years in SA payments, specifically payment gateways or card-not-present processing.
Strong understanding of:
- Payment gateway card acceptance
- 3D Secure (1 & 2), tokenization, card vaulting
- Settlement, reconciliation, chargebacks
- Fraud prevention and transaction risk analysis
- API-based payment integrations
- Proven business analysis skills: requirements gathering, process mapping, writing user stories, acceptance criteria.
- Experience working in agile environments using tools like Jira, Confluence, Miro, Swagger/OpenAPI.
ATTRIBUTES:
- Excellent communication skills and a passion for delivering high-quality fintech solutions.
Desired Skills:
- Communication
- Payment Gateway Integration
- Risk Analysis
