Search thousands of fresh jobs

×
This job is expired
Boardroom Appointments

Desktop Support Engineer

Boardroom Appointments

  • R Undisclosed
  • Contract Intermediate position
  • Sandton
  • Posted 12 Nov 2025 by Boardroom Appointments
  • Expires in 13 days
  • Job 2626279 - Ref JHB005128

About the position

An established IT solutions provider is seeking an experienced and customer-focused Desktop Support Engineer (Customer Services) to join their technical operations team.
The successful candidate will be responsible for ensuring the smooth running of customer environments, maintaining system availability at the highest level, and resolving incidents efficiently within SLA timelines. This role requires a proactive individual with strong troubleshooting abilities, excellent communication skills, and a passion for delivering exceptional customer service.

 
Key Responsibilities

  • Take ownership of customer requests and proactively manage technical issues.
  • Ensure all service requests meet or exceed contractual Service Level Agreements (SLAs).
  • Provide onsite and remote desktop support for customer environments.
  • Perform diagnostic testing, troubleshooting, and incident management.
  • Deliver advanced desktop diagnostics and implement routine change requests.
  • Liaise with internal teams, vendors, and suppliers where required.
  • Create and review knowledge base articles to support first-call resolution (FCR).
  • Assist with implementation of customer and internal support projects.
  • Update customers regularly on progress and ensure high service satisfaction.
  • Adhere to ISO 27001 and 20000 compliance standards.

Key Performance Indicators
  • Change Implementation Quality.
  • Customer Satisfaction and Relationship Management.
  • Technical Certification and Skills Development.
  • Ticket Management and SLA Adherence.
  • Service Transition and Project Execution Quality.

Minimum Requirements
Experience:

  • Minimum 3 years experience in a customer service environment performing desktop support.
  • At least 1 year supporting network infrastructure (routers, switches, firewalls).
  • Advanced working knowledge of Windows 711, Office 365, and MS Office applications.
  • Experience with video conferencing and printer administration.
  • Knowledge of general IT equipment (desktops, servers, routers, switches).
  • VIP desktop support experience is advantageous.

Qualifications:

  • A+ / N+ certification (required).
  • Microsoft 365 Certified: Modern Desktop Administrator Associate.
  • MCSA Windows 10 / Office 365.
  • Relevant tertiary qualification or equivalent work experience.

Additional Requirements:

  • Valid drivers license.
  • Excellent command of English (verbal and written).
  • Strong analytical and problem-solving ability.
  • High attention to detail, punctuality, and adaptability.
  • Demonstrated commitment to customer satisfaction and teamwork.
  • Self-motivated with a professional, proactive, and service-oriented approach.

Desired Skills:

  • A+
  • Desktop Support
  • N+
  • MCSA:?Office 365

Boardroom Appointments

About the agency

A brief history & description of services: •Boardroom Appointments was founded by our current CEO, Ms. Maria Ferreira in 1989 •Boardroom Appointments is a Level 1 category B-BBEE 135% contributor •Growing team of Specialist Consultants and Contract Managers have placed professionals throughout all levels and industries •We have a clear understanding of Permanent Recruitment & Temporary Employment Services •Dedicated Site Management take care of and ensure legal compliance regarding Labour / Business process Outsourcing (BPO), Human Resources, Labour Relations, Industrial Relations, Skills & Training, Payroll & Admin, Basic Conditions of Employment Act (BCEA), the Labour Relations Act (LRA) and Bargaining Councils rulings •Our 26 years of experience, bulging databases, address books and incredible national networks enable us to recruit, place and manage all levels of staff including: CEO’s, Managing Directors, CFO’s, COO’s HR Directors, Production Directors, Call Centre Management, Call Centre Agents (Inbound / Outbound), Supervisors, Information Technology specialists, SAP Consultants, Engineers, Project Engineers, Project Managers, Automotive Specialists, Telecommunication Specialists, Locums, Pharmacists, Pharmacist Assistants, Marketing & Sales, Logistics & Distribution and Production Staff including Artisans, Semi-skilled and General Workers. •Our Specialist Consultants cater for each individual clients need; Boardroom Appointments is a strong, well-recognised brand and has formed strategic business partnerships with a multitude of leading blue chip JSE listed companies. We focus on QUALITY and not quantity and strive to find only the best candidates for our clients and save our clients time, effort and energy through a personalised customised service level. Boardroom Appointments provides clients with a range of service offerings. We provide clients with a variety of additional benefits that make our services unlike any other. We have staff transportation facilities, a cross-country network of experience, Contract Managers and a service centre that gives us the ability to handle high volumes of client requests.

Receive a daily digest of all new jobs matching this job. Your information is safe with us and you can cancel any time.

Expires in 12 days

Email me jobs similar to: Desktop Support Engineer

Receive a daily digest of all new jobs matching this job: Senior IT Auditor. Your information is safe with us and you can cancel at any time.