About the position
Are you a problem-solver who thrives on translating business needs into smart, scalable solutions? We're looking for a Senior Business Analyst with a sharp analytical mindset and a deep understanding of IT operations to help us drive excellence across the entire application lifecycle. As a key player in our Agile team, you'll work closely with cross-functional stakeholders—including Developers, UI/UX Designers, QA Analysts, Product Owners, and IT Leads—to shape, refine, and deliver innovative technology solutions that keep our systems resilient, secure, and customer-centric
Role And Responsibilities
- e.g. Core Role tasks and responsibilities
- Collaboration with Team Lead, Stakeholders, IT PO and Team regarding Operational topics
- is responsible for the needs-based operating process within the agreed quality
- ensures the operability and operational quality of the applications over the entire life cycle in the area of responsibility
- ensures the implementation of all tasks and content of the process IT Operations (IT.03 Monitor and Operate IT Product)
- Controls the overall release and change management of the applications in the area of responsibility
- controls the implementation of technical lifecycle management measures as well as the identified security measures for the assigned applications
- controls the measures to improve operational quality for the assigned applications
- supports the product owner with operational issues
- prioritizes the scope of operations of the applications to the product owner for the assigned applications
- prioritizes the necessary operational scopes for in the product backlog for the assigned applications
- decides all operational issues within the scope of the planned resources for the assigned systems and applications
- supports the AWM Processes "Deliver & Operate IT Technology" and "Manage IT Governance"
- controls the measurement and communication of the operation KPIs and defines the necessary measures to improve quality or the assigned applications
- supports the LRE in post mortem handling of major and critical incidents
- supports the LRE in all of its assigned tasks regarding the assigned applications
- supports ITSCM tasks (e.g., IT emergency exercises) and tasks in manage availability
- Ensure that all processes are investigated / considered in obtaining the specifications of the user requirements.
- Propose and review system designs and evaluate alternatives.
- Review and present proposals / system solutions to IT Project Lead, DevOps Team, UI/UX team, QA Team, and Product Owner / Business team.
- Detailed documentation relevant to all stakeholders (Business/Developers/UX/QA).
Requirements - Solution design involving all stakeholders (Business/Developers/UI/QA).
- Participate in stand-up’s and meet with end users and other stakeholders and gather requirements.
- Gather, Analyse and Implement new system requirements specifications.
- System testing /parallel runs assist QA in testing systems/solutions.
- Excellent data collection and analysis skills
- Working knowledge using Agile development methodologies
- Working knowledge of Confluence / Jira
- Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
Qualifications/Experience
- Work experience, diploma / degree in business / IT environment.
- 5 to 8 years BA experience
Desired Skills:
Desired Qualification Level:
About The Employer:
