About the position
About our client:
Our client, a listed global leader that provides innovative solutions, is committed to helping some of the world's most well-known brands tackle their most pressing business challenges. With a reputation as a trusted partner to global organisations, the company delivers future-focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital curve. Driven by a passion for innovation and customer success, this company has become known for its reliable and impactful solutions. As a member of this dynamic team, the successful candidate will have the option to work in a hybrid capacity, or in a traditional office environment. Working alongside a high-performing and diverse team of professionals on a global scale, the ideal candidate will bring a proven track record of achievement and a passion for driving results. You will be part of a team contributing to a culture of inclusion, connectedness and an environment surrounded by opportunity.
What you will be doing:
- Gain a deep understanding of the solution implemented for the customer in order to effectively direct troubleshooting efforts, drive business discussions, and identify potential improvements or change requirements.
- Provide Level 3 technical support to resolve complex issues and error messages within live production environments.
- Advise customers on system performance, sizing, application installation, and deployment.
- Take ownership of reviewing software releases throughout the development lifecycle through to UAT.
- Work standard business hours with participation in an on-call rotation for after-hours support.
What our client is looking for:
- A relevant tertiary degree would be beneficial (Computer Science, IT, etc.).
- 6 - 8 years' experience within software or related fields.
- Knowledge of telecom networks, billing systems, and mediation platforms.
- Familiarity with interconnect billing and roaming.
- Working experience or understanding of OSS/BSS domains in telecom.
- Strong analytical and problem-solving skills.
- Programming skills in any language.
- Basic scripting knowledge will be an advantage.
- Comfortable working in Unix environments, with experience in application configuration and production support.
- Excellent communication skills with the ability to engage and influence stakeholders at all levels.
Job ID:
For a more comprehensive list of opportunities that we have on offer, do visit our website - [URL Removed]
Desired Skills:
- Technical Support
- Scripting
- Software
