About the position
We are currently recruiting for First Line Support candidates to join the Managed Service teams for clients based in Century City, Western Cape and for Sandton, Gauteng. Please note that both position will be onsite at our client's respective offices. This is a permanent, full-time position, ideal for someone with experience in an MSP environment who can manage their workload independently while providing top-tier support to clients. Key Responsibilities Respond to and resolve helpdesk tickets in a timely manner Install, maintain, and troubleshoot hardware and software Support cloud-based services, including Microsoft 365 and other SaaS platforms Accurately enter time and documentation in PSA tools Manage assigned tickets and communicate status updates effectively Prioritize and balance daily workload with minimal supervision Required Skills & Experience Minimum 2 years' experience working in an MSP environment Proficiency with standard MSP software, including: Remote Monitoring & Management (RMM) tools Professional Services Automation (PSA) software Remote Monitoring & Management (RMM) tools Professional Services Automation (PSA) software Experience supporting Windows environments, desktops, and common business applications Familiarity with cloud technologies (Microsoft 365, Exchange Online, Azure AD) Ability to document work clearly and efficiently Strong troubleshooting and problem-solving skills Excellent communication skills, both written and verbal Self-motivated, organized, and dependable Preferred Qualifications Microsoft certification (MCP, MCSA, or equivalent) is a plus Additional Details Please note that this position requires of you to work Canadian office hours which will be mostly from 2pm to 10pm. PLEASE ENSURE THAT YOUR RELATED QUALIFICATIONS, CERTIFICATIONS AND EXPERIENCE REFLECTS ON YOUR CV AND INDICATE YOUR SALARY EXPECTATION.
Desired Skills:
- First Line Support
About The Employer:
We are currently recruiting for First Line Support candidates to join the Managed Service teams for clients based in Century City, Western Cape and for Sandton, Gauteng. Please note that both position will be onsite at our client's respective offices. This is a permanent, full-time position, ideal for someone with experience in an MSP environment who can manage their workload independently while providing top-tier support to clients.
