IT Operations (Mobile Network) (Senior) 3184

About the position

IT Operations (Mobile Network)
ESSENTIAL SKILLS REQUIREMENTS:

• Self-motivated & proactive
• ITIL / IT Service Management process knowledge
• Solid IT operations experience (Incident-, Change-, Problem-Management), ideally in enterprise environments
• Project management skills
• Provider steering experience (Mobile network operators, support provider)
• Excellent interpersonal and organizational skills with ability to communicate effectively (both verbally and written) with both technical and non-technical colleagues
• Solid understanding of mobile network technologies (4G, 5G, NB-IoT, SMS, SIM Subscription Management)
• Good overall IT infrastructure technology understanding
• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

ADVANTAGEOUS SKILLS REQUIREMENTS:

• Experience in coordination and steering small teams
• Strong communication and documentation skills
• Willingness to take over responsibility for topics
• Capacity to interpret business needs and implement solutions
• Ability to handle any situation and work under pressure
• Control and actively work on improving MTTR for ITSM incidents
• Commitment to delivering high-quality work on time
• Agile working methodologies (Scrum, Kanban)
• Effective stakeholder management and communication skills
• Strong initiative to find ways to improve solutions, systems and processes
• Knowledge in DevOps principles and steering of teams
• Release management process and procedure knowledge

QUALIFICATIONS/EXPERIENCE NEEDED:

• Minimum of 5 years of IT operations experience
• Degree in Information Systems or equivalent experience
• ITIL Foundation certification (advantageous)
• Project management certification (advantageous)

Desired Skills:

• IT Operations
• Mobile Network
• IT Service Management
• IT infrastructure