Jnr Service Centre Operator

About the position

Ideal for school leavers! 2025-2026 Matriculants are welcome to apply!

The Service Centre Operators are responsible for remotely monitoring solar sites to ensure systems remain online and operational. The role provides administrative support to the Service Centre by coordinating maintenance activities, scheduling technician visits, logging service requests, and ensuring accurate records are maintained. The successful candidate will play a key role in supporting the efficient delivery of maintenance services and ensuring a high level of customer service.

Key Responsibilities

Remote Monitoring

• Monitor solar sites using the company's monitoring systems to ensure installations remain online and operational.
• Identify offline sites, alarms or faults and escalate issues to the relevant technical personnel.
• Record and track system alerts and incidents.

Service Coordination

• Schedule maintenance visits.
• Coordinate technician schedules and maintenance runs.
• Allocate service calls and ensure work orders are communicated to the relevant teams.
• Monitor the progress of maintenance activities and follow up on outstanding jobs.

Administration

• Capture and maintain accurate service records and job information.
• Update maintenance schedules and service logs.
• Prepare reports as required.
• Maintain accurate documentation and filing of service-related information.
• Provide general administrative support to the Service Centre.

Customer Service

• Liaise with customers regarding maintenance appointments where required.
• Provide updates on service requests and maintenance progress.
• Ensure professional and efficient communication with customers and internal stakeholders.

Minimum Requirements

• Grade 12 (Matric).
• Computer literate with good working knowledge of Microsoft Office.
• Excellent administrative skills.
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• High level of attention to detail.

Advantageous

• Experience working in a service centre, helpdesk, maintenance coordination or dispatch environment.
• Experience within the solar, renewable energy, electrical, telecommunications or facilities maintenance industries.
• Experience using job management or remote monitoring systems.

Desired Skills:

• Administration

About The Employer:

Join a well established company based in Pretoria