Jira Analyst

About the position

Responsibilities:

• Develop business requirement specifications through well-facilitated discussions and interviews with relevant stakeholders.


• User support, including troubleshooting errors.


• Experience in creating workflows and the deployments of workflows.


• Document existing business processes and develop and document new business processes.


• Develop functional and technical specification documentation.


• Primary interface between business representatives and technical resources for the development or implementation of business applications.


• Workshop or hold JAD sessions to gather requirements and drive workshops when necessary.


• Liaise with relevant stakeholder management to prioritise project deliverables.


• Transfer of “care, custody and control” of new processes and applications to the business owners, including user training and support.


• Effective coordination of the projects and their inter-dependencies, risks and any other issues that may arise. This includes timeline and milestone management.


• Continuously identify and implement incremental improvements to current processes, independent of larger project deliverables.


• Effective stakeholder management - Keep management, users and developers informed of progress through effective communication and management of expectations.
  
  

Minimum requirements:

• A relevant tertiary qualification is essential – National Diploma/Bachelor’s Degree etc.


• 3+ years of experience as a Jira Analyst


• Jira software experience


• Must have Financial Services Experience


• Investment Management or LISP platform experience is beneficial


• Basic SQL and programming skills will be an advantage


• Agile/SCRUM, Jira and PI Planning knowledge


• Strong communication skills including verbal, written and listening skills


• Proven stakeholder management capability


• Use Case skills (Create and develop)


• Able to compile process and data flow diagrams and context diagrams


• Must have creative skills in providing possible solutions to business requirements
  
  
  

• Policy, Product Systems knowledge


• Process solutions orientated


• Communication skills (verbal and written)


• Management skills


• Interpersonal skills


• Resilience


• Must be able to work under pressure


• Goal and deadline driven


• Understanding of the entity relationships within a database and how the various system integrates with each other in an environment


• Analytical thinker with problem-solving skills

Desired Skills:

• Time Management
• Critical Thinking
• Spreadsheet software
• Judgment and Decision Making
• Active Listening
• Tax preparation software
• Accounting Software