About the position
We are looking for Japanese-speaking Service Desk Agents with solid Cisco technical support skills to join our high-performing global IT support team. If you're passionate about delivering exceptional customer service, solving networking issues, and being the first line of defence for tech challenges, we want to hear from you!
Key Responsibilities:
· Provide first-line technical support to Japanese-speaking customers via phone, email, and ticketing systems.
· Troubleshoot and resolve network connectivity, VoIP, and Cisco-based hardware/software issues.
· Log and manage incidents, service requests, and problem tickets using ITSM platforms (e.g., ServiceNow).
· Escalate unresolved issues to appropriate Tier 2/3 teams while maintaining ownership of the ticket lifecycle.
· Deliver exceptional customer experience, ensuring clear communication and timely resolution.
· Collaborate with cross-functional teams to ensure knowledge base updates and continuous service improvements.
· Maintain a strong understanding of Cisco environments, support protocols, and diagnostic tools.
Requirements· Fluent in Japanese (Native or N1 level) and proficient in English (business level).
· 1–3 years’ experience in technical support or service desk roles.
· Working knowledge of Cisco technologies (routers, switches, firewalls, VoIP, VPNs).
· Ability to troubleshoot basic networking and connectivity issues.
· Familiarity with ticketing systems (ServiceNow, Remedy, Zendesk, etc.).
· Strong customer service orientation and problem-solving mindset.
· Availability to work on a rotational shift (including weekends and holidays).
Apply now and become a vital part of our mission to deliver world-class IT support with a personal touch.
Desired Skills:
- Japanese
- Cisco
- Service Desk
Desired Qualification Level:
- Grade 12 / Matric
About The Employer:
