About the position
Italian Speaking Customer Services Representative
Join a Fast-Growing Beauty & Wellness Tech Brand!
Cape Town CBD, Office-Based | SaaS / Beauty & Wellness Tech | R22,000-R30,000 CTC
About Our Client
A leading SaaS company in the Beauty & Wellness Tech space, driving digital transformation for salons, spas, and beauty professionals. With an AI-powered platform and a rapidly growing UK customer base, they deliver intuitive tools that empower both consumers and service providers.
The Role: Italian Speaking Customer Services Representative
This role is focused on providing exceptional customer service and sales support through live chat for Italian-speaking users and UK-based clients. You'll manage AI-powered chat systems, handle inquiries from both B2C and B2B users, and support client onboarding and engagement. You'll also work closely with internal teams to improve customer journeys and platform usage.
Key Responsibilities
- Minimum 2 years experience in B2B outbound sales or client support, ideally within SaaS or tech
- Manage AI-powered live chat systems (e.g., Intercom, Zendesk) and optimize flows based on user feedback
- Provide live support to individual users and business clients (salons, spas, beauty professionals)
- Assist with onboarding, troubleshooting, and feature support
- Identify upsell and cross-sell opportunities during conversations
- Guide prospects through demos and sales cycles; follow up with inactive users
- Escalate technical issues and manage resolution timelines
- Maintain documentation and tag automation opportunities
About You
- 2+ years in B2B sales or support, preferably in SaaS or tech
- Native or fluent Italian and professional-level English
- Hands-on experience with UK-based clients; familiar with UK communication norms
- Proven ability to manage full sales cycles
- Skilled in Salesforce, Slack, Google Workspace, Microsoft Office
- Experience with live chat tools and CRM dashboards
- Proactive, self-motivated, and thrives in fast-paced environments
- Strong organizational skills and attention to detail
- Bonus: Experience in beauty, wellness, or personal care industries
- Bonus: Passion for digital tools and automation
Desired Skills:
- SaaS
- Beauty & Wellness Tech
- Customer Support
- Client Success
- Chatbot/AI Support
- B2B/B2C Support
