About the position
Our client, a well-established professional services firm, has a vacancy for an IT Technician to provide hands-on support across their Cape Town and Stellenbosch offices, alternating between the two sites.
This is a varied, end-to-end support role — from desktop and endpoint support through to Microsoft 365, networking, and security — working closely with senior stakeholders in a fast-paced, professional environment.
Key Responsibilities:
- Provide support for desktops, laptops, mobile devices, printers, and peripherals
- Troubleshoot hardware and software issues, documenting problems and resolutions
- Manage the full device lifecycle, from onboarding to offboarding
- Resolve Helpdesk requests with minimal supervision
- Support senior stakeholders with a high level of professionalism
- Troubleshoot Windows 10/11, Microsoft 365, and application issues
- Support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
- Assist with endpoint management (Intune/device policies)
- Support VPNs, Wi-Fi, and LAN/WAN connectivity
- Perform workstation builds, rebuilds, and lifecycle replacements
- Enforce security standards, assist with user access reviews and offboarding
- Administer Active Directory, Azure AD, Group Policy, DNS, DHCP
- Maintain accurate ticket notes and documentation
- Assist with asset management, stock control, and vendor liaison
- Participate in after-hours or weekend standby support when required
What We're Looking For:
- Grade 12
- 2–4+ years' experience in a corporate IT support environment (professional services or legal environment advantageous)
- Experience assisting users in person and remotely
- Windows 10/11 and Microsoft 365 support experience
- Windows Server with Hyper-V and VMware
- Solid understanding of AD, Azure AD, DNS, DHCP, TCP/IP, SMTP
- Experience supporting Teams, SharePoint, Exchange, Exchange Online
- Working knowledge of network infrastructure (LAN/WAN, Wi-Fi, VPN)
- Working knowledge of endpoint security and patch management
- Working knowledge of SQL
- Relevant IT certification(s) preferred (Microsoft, CompTIA, etc.)
- Valid driver's licence with own reliable transport
- Willingness to alternate between Cape Town and Stellenbosch offices
Please note only shortlisted candidates will be contacted
Desired Skills:
- IT Support
- Microsoft365
- Windows Server
