IT Technician
Paracon
- R Undisclosed
- Contract Intermediate position
-
Cape Town
- Posted 01 Sep 2025 by Paracon
- Expires in 33 days
-
Job 2621083 - Ref 236190377731550
About the position
.
* Ensure that tickets are kept updated and incidents are managed, prioritized and escalated efficiently.
Installation, diagnosis, maintenance and repair of PC hardware, Telephony and related hardware as per business requirements
Ensure minimum downtime, proactively identify potential risks and suggest and drive solutions.
Respond to the business incidents and problems and escalate incidents when required.
Responsible for providing desktop support services to all departments and desktop users related to the operation of computer hardware, software and telecommunications
Respond, Diagnose and repair system faults within agreed SLA's * Ensure tasks are completed to a high standard and to agreed timescales
Ensure that incidents are escalated accordingly and efficiently to the Tier 3 IT Support Team.
VoIP phone configuration and support
Ensure availability of the organizations VOIP/ Video Conference facilities and ensure it is tested daily and fully
Available to work shifts on a 24/7 rotation supporting US and UK hours, weekends, public holidays etc.
Willing to work after hours if required
Desired Skills:
- Hardware Support
- Software Support
- Infrastructure
Paracon
About the agency
Paracon facilitates the delivery of your business strategy through finding you the top ICT and technology talent. Our reputation, industry leadership and national reach enables us to empower our clients through attracting the ICT talent you need for your permanent and temporary employment workforce solutions.
Paracon forms part of the Adcorp Group of Companies, an international parent company to a group of recruitment specialist brands who are engaged in the provision of comprehensive human capital; effective and efficient workforce management styles and skills development services.
With ever-changing technology, choose us as your partner in the evolution of ICT talent. Trusted, experienced and dynamic in the way we do ICT talent management.
Resourcing
• Contracting recruitment: Utilising contractors allows you flexibility in your resourcing solutions. We manage all contract negotiation and administration through our professional and timeous processes. From short-term projects to long-term engagements, moving your business forward.
• Permanent recruitment: Permanent placement of ICT professionals, includes full background checks and references.
• Recruitment process: We will provide a tailored workforce managed solution, to search, source and identify talent to match the job specifications provided by our clients, Paracon is able to assess CVs via our various recruitment channels.
Talent Development
Talent Consulting
PPM (Portfolio, Program and Project management services)
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