About the position
ENVIRONMENT:
A well-established attorneys’ firm with offices in Cape Town and Stellenbosch is seeking an experienced IT Technician to join its team. The successful candidate will provide reliable in-person and remote technical support across both offices, troubleshooting hardware and software issues and supporting desktops, laptops, mobile devices, printers, Windows 10/11 and Microsoft 365. The role requires two to four years’ corporate IT support experience and regular travel between the Cape Town and Stellenbosch offices.
DUTIES:
- Provide support for desktops, laptops, mobile devices, printers and peripherals.
- Troubleshoot hardware and software errors by assessing impact, prioritising issues, running diagnostics, and documenting problems and resolutions.
- Manage the full endpoint lifecycle for user devices, from onboarding through to offboarding.
- Resolve Helpdesk requests with minimal supervision.
- Provide professional technical support to senior stakeholders, including directors and lawyers.
- Troubleshoot Windows 10/11, Microsoft 365 and application-related issues.
- Share technical knowledge and assist with team training and standards.
- Contribute to continuous improvement of IT processes, documentation and user experience.
- Administer Active Directory, Azure AD, Group Policy, DNS and DHCP.
- Provide iManage/FileSite user support.
- Support Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive.
- Assist with endpoint management using Microsoft Intune and device policies.
- Support VPN, Wi-Fi and LAN/WAN connectivity.
- Perform workstation builds, rebuilds and lifecycle replacements.
- Enforce IT security standards, including endpoint protection, patching and access controls.
- Assist with user access reviews and offboarding processes.
- Promote cybersecurity awareness and responsible user behaviour.
- Take ownership of technical issues from initial logging through to resolution.
- Maintain accurate ticket notes and technical documentation.
- Assist with IT asset management and stock control.
- Liaise with vendors regarding repairs, warranties and technical escalations.
- Participate in after-hours and weekend standby support when required.
- Provide support for all IT-related requirements across the Western Cape.
REQUIREMENTS:
- Grade 12 / Matric.
- 2–4+ years’ experience in a corporate IT support environment, preferably within professional services or the legal sector.
- Experience providing both in-person and remote user support.
- Strong Windows 10/11 and Microsoft 365 support experience.
- Experience with Windows Server, Hyper-V and VMware.
- Solid understanding of Active Directory, Azure AD, DNS, DHCP, TCP/IP and SMTP.
- Experience supporting Microsoft Teams, SharePoint, Exchange and Exchange Online.
- Working knowledge of network infrastructure and connectivity technologies, including LAN/WAN, Wi-Fi and VPN.
- Working knowledge of endpoint security and patch management systems and applications.
- Working knowledge of SQL.
- Relevant IT certifications preferred, such as Microsoft or CompTIA.
- Willingness to alternate between office locations as required.
- Valid driver’s licence and own reliable transport are essential.
ATTRIBUTES:
- Friendly & Helpful Attitude
- Strong Interpersonal Skills
- Microsoft Applications
- Reporting & Documentation
- Excellent Written & Verbal Communication
- Attention to Detail
- Ability to Work Under Pressure
- Independent Working
- Teamwork & Collaboration
- Task Prioritisation
- Fast Response & Resolution
- Willingness to Learn
- Proactive Problem-Solving
- Multitasking
- Strong Organisational & Structuring Skills
- Confidentiality & Professionalism
Desired Skills:
- IT
- Technician
- Alternating
