About the position
We are looking for an IT Technical Support professional with 4-6 years of experience for a Contractor position in Western Cape. Join us and be responsible for daily analysis, technical support, reporting, and automation tasks.
Job Title: IT Technical Support
Seniority Level: Mid Career (4 - 6 yrs exp)
Type: Contractor
Duties and Responsibilities:
- Daily Analysis & Monitoring Intelligence
- Analyze alarm trends, patterns, and correlations
- Detect anomalies and provide proactive insights
- Engage domain teams for remediation
- Technical Support & Engineering
- Level 2 fault diagnosis and advanced troubleshooting
- Configure alerts, design automation use cases
- Support integration of new systems
- Reporting & Analytics
- Weekly, Monthly, and Quarterly technical reports
- Incident patterns, RCA summaries, automation impact reporting
- SLA/OLA adherence analysis
- Operational & Reporting Deliverables
- Daily Health Checks, Alarm Reports, Automation scripts
- Weekly, Monthly, and Quarterly summary reports
Qualifications & Skills:
- Qualification: Advanced Diploma – Information Technology
- Skills: Daily Analysis & Monitoring Intelligence, Technical Support & Engineering, Reporting & Analytics
If you have the required experience and skills, apply now to join our Information Technology team.
Desired Skills:
- Daily Analysis & Monitoring Intelligence
- Technical Support & Engineering
- Reporting & Analytics
- Technical Support Service – Managed Service
- Operational Deliverables
- Reporting Deliverables
