IT Technical Services and Solutions Manager at NetOps Africa

About the position

We are seeking a Technical Services & Solutions Manager to lead our engineering team,
oversee technical service delivery, drive project execution, and design cutting-edge IT solutions for our clients. This role requires a hands-on technical leader who can also manage projects and interact directly with clients.

Key Responsibilities

Technical Leadership & Engineering:

• Serve as the Lead Engineer, overseeing system architecture, network infrastructure, and

cybersecurity frameworks for clients.

• Act as an escalation point for complex technical issues, providing troubleshooting,

guidance, and resolution.

• Ensure best practices in IT security, cloud computing, and managed IT services are

implemented effectively.

• Lead research and implementation of new technologies that improve service offerings.

Project Management & Service Delivery

• Oversee and manage IT projects from initiation to completion, ensuring timely and

successful delivery within scope and budget.

• Define project requirements, allocate resources, and track project milestones using

project management tools.

• Maintain clear communication with clients, ensuring expectations are met and

exceeded.

• Develop and optimize IT service processes to enhance efficiency and client satisfaction.

Solutions Architecture & Consulting:

• Design and implement IT solutions that align with clients' business needs, ensuring

scalability, security, and cost-effectiveness.

• Conduct technical assessments and provide strategic IT consulting for infrastructure

upgrades, migrations, and digital transformation.

• Work closely with sales and account management teams to craft proposals, present

solutions, and support business development efforts.

Team Leadership & Development:

• Lead, mentor, and develop a team of engineers and technicians, fostering a highperformance culture.

• Provide training and upskilling opportunities to ensure the team stays ahead of

technological advancements.

• Establish and enforce IT standards, policies, and best practices across the organization.

Qualifications & Requirements:

• 10+ years of experience in IT infrastructure, cybersecurity, and managed services.
• 5+ years of leadership experience in a technical or project management role.
• Strong background in Windows Server, Azure, Office 365, VMware, Networking, and

Cybersecurity.

• Have a firm understanding of the NIST Framework.
• Experience with MSP tools such as RMM, PSA, and IT documentation platforms.
• Proven ability to lead technical teams, manage client rela9onships, and oversee IT

projects.

• Excellent problem-solving, analytical thinking, and communication skills.
• Certifications (preferred but not required):

o MicrosoP Azure Solu9ons Architect

o Cisco CCNA/CCNP

o PMP or ITIL Certification

Desired Skills:

• Technical leadership
• System architecture
• Network infrastructure
• Cybersecurity
• IT security best practices
• Cloud computing
• Managed IT services
• Troubleshooting
• IT project management
• Project planning
• Resource allocation
• Client communication
• IT service delivery
• Solutions architecture
• Strategic IT consulting
• Infrastructure upgrades
• Digital transformation
• Proposal development
• Business development support
• Team leadership
• Staff mentoring
• Technical training
• IT standards enforcement
• Windows Server
• Microsoft Azure
• Office 365
• VMware
• Networking
• NIST framework
• RMM tools
• PSA platforms
• IT documentation platforms
• Problem-solving
• Analytical thinking
• Communication skills

Desired Work Experience:

• 5 to 10 years

Desired Qualification Level:

• Diploma