About the position
An opportunity exists for a technically strong Retail IT Systems Support Specialist to support and maintain business-critical space management systems within a large retail environment.
This is not a general helpdesk role. The successful candidate will support users, systems, hardware, software, access controls, system configuration, documentation and issue resolution linked to space planning and store-facing systems. The role requires someone who understands how IT systems support retail operations at scale
Duties & Responsibilities
- Providing technical support to users on space planning and related IT systems.
- Troubleshooting hardware, software and system-related issues.
- Installing, configuring and maintaining relevant software, hardware and peripheral devices.
- Logging, tracking and resolving IT support tickets.
- Managing user access, permissions and system roles.
- Supporting system configuration according to store or user requirements.
- Maintaining IT asset records, including hardware, peripherals and software licences.
- Ensuring systems are updated with relevant patches, fixes and security updates.
- Creating and maintaining technical documentation, user guides and troubleshooting procedures.
- Providing user training and guidance.
- Working with IT, development and system administration teams to resolve technical issues.
- Identifying ways to improve support processes and user experience.
Desired Experience & Qualification
- 2+ years' experience in IT support, hardware/software troubleshooting or systems support.
- 5+ years' experience would be preferred for the senior level of this appointment.
- Experience supporting retail IT systems, store systems, POS, space planning, planogram, merchandise, category, or store-facing applications would be highly advantageous.
- Strong technical troubleshooting ability.
- Experience with system configuration, user access management and documentation.
- Good communication skills, with the ability to support non-technical users.
- Ability to work with multiple stakeholders across IT, operations and business teams.
- Willingness to learn specialist retail systems and support them at a high standard.
Ideal background
This role would suit someone currently working as a:
- Application Support Specialist
- Retail Systems Support Specialist
- Store Systems Specialist
- IT Systems Analyst
- Retail IT Specialist
- POS / Store Systems Support Specialist
- IT Project / Systems Lead within a retail environment
We are looking for someone who can work between IT support, retail operations and system users. The ideal candidate will be comfortable solving technical problems, supporting business-critical systems, managing access and configuration, and ensuring users can rely on the system to perform effectively.
Desired Skills:
- POS
- System Support
- System Analyst
- IT Specialist
- It Technician
- It Support
Desired Work Experience:
Desired Qualification Level:
Employer & Job Benefits:
- Medical Aid
- Provident Fund
