About the position
Our client is a leading technology solutions provider delivering innovative software, systems integration, and digital transformation services to clients across various industries. They are committed to providing reliable technology solutions, exceptional customer service, and operational excellence through a collaborative and forward-thinking team.
They are seeking a proactive and technically skilled IT Support Technician professional to join their team in Stellenbosch. The successful candidate will be responsible for providing first-line IT support, maintaining the company's IT infrastructure and assets, and ensuring the smooth day-to-day operation of hardware, software, and network services across multiple branches.
Responsibilities:
First-Line IT Support
- Provide first-line technical support to internal users via phone, email, remote support, and in person.
- Troubleshoot and resolve hardware, software, printer, network, and peripheral issues.
- Escalate complex technical issues to the outsourced IT support provider where appropriate.
- Install, configure, and maintain desktops, laptops, software, and related IT equipment.
- Set up and manage user accounts, permissions, and access within Active Directory and Microsoft 365.
Systems & Infrastructure Support
- Monitor and maintain IT systems and network performance to ensure reliability and uptime.
- Support Microsoft 365 services, remote access solutions, and video conferencing platforms.
- Assist with system upgrades, deployments, and other IT-related projects.
- Monitor server storage capacity and perform housekeeping where required.
IT Asset Management
- Maintain an accurate inventory of company IT assets and equipment.
- Assess hardware requirements and proactively recommend replacements or upgrades.
- Coordinate quotations and procurement for new hardware and equipment.
- Prepare, configure, and deploy new devices for users.
User Support & Administration
- Assist with employee onboarding and offboarding, including workstation setup, account creation, and equipment recovery.
- Maintain accurate support documentation, ticket records, and asset registers.
- Ensure users receive timely and professional support while maintaining excellent customer service standards.
General IT Support
- Support desktop PCs, laptops, printers, scanners, telephony, networking equipment, and other peripherals.
- Assist with LAN connectivity and basic infrastructure troubleshooting.
- Perform general IT administration and ad hoc technical support as required
Requirements:
- Previous experience in an IT Support Technician, Helpdesk, or Desktop Support role.
- Relevant IT qualification or certification (CompTIA A+, N+, Microsoft, or similar) will be advantageous.
- Experience supporting Microsoft Windows operating systems and Microsoft 365.
- Basic knowledge of Active Directory, networking, and hardware troubleshooting.
- Experience supporting printers, desktops, laptops, and peripheral devices.
Skills:
- Strong troubleshooting and problem-solving abilities.
- Excellent customer service and communication skills.
- Strong organisational and time management skills.
- High attention to detail and accuracy.
- Ability to prioritise multiple support requests effectively.
- Proactive, dependable, and solutions-driven.
- Ability to work independently while collaborating effectively within a team.
- Willingness to continuously learn and adapt to new technologies.
Desired Skills:
- Microsoft Windows
- It Support
- Desktop Support
- CompTIA
- A+
- N+
- Help Desk Support
- Networking
Desired Work Experience:
