IT Support Technician

About the position

Coactivate is looking for an enthusiastic and motivated individual who has professional manners and excellent problem-solving skills to fill the role of IT Support Technician.

Minimum Requirements

• Grade 12 / Matric
• A+ and N+ certifications (or equivalent)
• Minimum of 2 years' experience in a similar role
• Valid driver's license and reliable transport
• Ability to work independently, within a team, and under pressure
• Good understanding of desktop and laptop support, printers, and peripherals
• Knowledge of IP phones / VoIP systems

Key Responsibilities

• Provide first and second-line support to users onsite and remotely
• Set up new users and email accounts (Office 365/Outlook)
• Troubleshoot and repair hardware and software issues
• Diagnose and resolve issues with desktops, laptops, printers, and mobile devices
• Perform software testing and updates on Windows 10/11 environments
• Handle Office 365 administration and user management
• Perform basic management on FreePBX systems
• Add and remove users in Active Directory
• Manage and resolve IT support tickets within SLA timeframes
• Deploy, maintain, and troubleshoot Microsoft products and services:
• Windows 10, Windows Server 2003 - 2022
• Office 365, Microsoft Server 2007 - 2022
• SharePoint setup and basic maintenance
• Install, configure, and support local and wide area networks (LAN/WAN), including:
• Wireless Access Points
• VPNs and open network connections
• Provide hardware support and troubleshooting for computers, servers, and networking equipment
• Administer Microsoft infrastructure services (AD, DNS, DHCP, File/Print servers, RAS, NPS)
• Basic understanding of TCP/IP networking principles

Attributes We're Looking For

• Customer-focused with good communication skills
• Strong troubleshooting and problem-solving abilities
• Willingness to learn and adapt to new technologies
• Ability to prioritize and manage multiple tasks effectively

Desired Skills:

• It Support
• A+
• N+

Desired Work Experience:

• 2 to 5 years

About The Employer:

CoActivate Group | Real People. Real Results. Intelligently [URL Removed] Group is a South African-born BPO and technology business with global reach. We blend people and platforms to deliver performance that scales - from outsourced contact centre services, to telecom solutions, to proprietary QA and agent management [URL Removed] portfolio includes:CoActivate BPO - customer engagement and sales, powered by real human [URL Removed] Connect & Jabba Mobile - telecom products and distribution that create access and economic [URL Removed] & AIMS - proprietary platforms that turn conversations and operations into intelligence, coaching, and [URL Removed] sets us apart? We don't just give data, we give answers. We don't just deploy people, we enable their performance. And we don't just meet targets, we drive meaningful impact for clients, customers, and communities.?? Real People. Real Results. Intelligently Driven.




- Website
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