About the position
Client based in Cape Town CBD is looking for a hands-on IT & Dialler Co-ordinator, who will take ownership of all local IT infrastructure, including network setup, technical support, and Active Directory management. The successful candidate will also support dialler operations, ensuring optimal performance and minimal downtime. This is not a first-line support role candidates must be confident managing key components of the IT environment independently.
Key Responsibilities:
IT Infrastructure & Support:
- Deploy, configure, and maintain the office network (including switches, routers, printers, and internet connections)
- Manage and maintain Active Directory (users, groups, permissions, policies)
- Provide second-line technical support to internal users (hardware, software, and connectivity)
- Manage backups, antivirus, system updates, and general IT security protocols
- Liaise with external vendors for advanced support, procurement, and escalation
Dialler Coordination:
- Coordinate with the Collections and Customer Care teams to ensure dialler campaigns are loaded and optimized
- Monitor dialler performance, troubleshoot issues, and ensure data flows and system integrity
- Assist in implementing dialler strategies and reporting enhancements
- Act as a point of contact between the business and the dialler provider for support tickets and system improvements
Minimum Requirements:
- Degree or Diploma in IT or related field
- 2-4 years of IT support experience, including network setup and Active Directory
- Strong troubleshooting skills (network, hardware, and software)
- Experience with dialler systems (Genesys, Noble, Avaya, etc. - or willingness to learn quickly)
- Ability to work independently and take ownership of technical environments
- Familiarity with security, data protection, and system compliance best practices
- Knowledge of VoIP and CRM integration
- Exposure to SQL or dialler analytics/reporting tools is a bonus
Desired Skills:
- Voip
- CRM Integration
- Dialler analytics
- Active Directory
- Network setup
- Data Protection
- It Support
Desired Qualification Level:
About The Employer:
- A fast-paced and collaborative working environment
- Opportunity to drive change and influence system improvements
- Competitive salary and development opportunities
- A key role in shaping both IT operations and dialler performance
