About the position
Are you a skilled and proactive IT Support Technician with a passion for problem-solving? Do you have a knack for tackling a wide range of technical issues and a commitment to providing exceptional service? If so, we have an exciting opportunity for you to join a dynamic and innovative Managed Service Provider (MSP) in Isithebe, Durban. We're seeking a dedicated and knowledgeable IT Support Technician to be a key member of our team. This on-site role involves providing critical technical support and ensuring our diverse client base, with both on-premise and cloud environments, receives timely and efficient service. You'll be a key player in upholding our high standards for disciplined service operations and excellent documentation. What You'll Do: As an IT Support Technician, you will provide technical support across desktops, Wi-Fi/LAN, servers, and core Microsoft workloads. You will take ownership of tickets from start to finish, ensuring our service level agreements (SLAs) are consistently met. IT Support: Troubleshoot and resolve issues related to desktops, laptops, printers, and peripherals on Windows 10/11 (macOS experience is a plus). Networking: Provide support for Wi-Fi and LAN issues, including DHCP/DNS, VLAN basics, and captive portals. You'll also conduct site visits to diagnose and resolve networking problems. Microsoft Stack: Handle administrative tasks for Active Directory (users, groups, and GPO basics), as well as first-line administration for Microsoft 365/Exchange Online, OneDrive, and SharePoint. Ticketing & Documentation: Use our ticketing system (HaloPSA) to triage, update, and resolve tickets with accurate time logs, categories, and client-friendly updates. We believe that "done means documented," so you will be responsible for maintaining our knowledge bases, asset notes, and change logs to a high standard. System Maintenance: Use our RMM tool (NinjaOne) to monitor, patch, and remediate endpoints and servers. On-Site Work & On-Call: Be available for occasional travel to client sites and participate in an after-hours/weekend rotation for urgent incidents or scheduled changes. What You'll Bring: Experience: A minimum of 2-4 years of experience in an MSP or a multi-site support environment. Technical Skills: You must have strong support experience with Windows 10/11, M365 basics, Active Directory user and admin tasks, and Wi-Fi/LAN troubleshooting (DHCP/DNS, IP basics, simple VLAN concepts). Exposure to Hyper-V/VMware, file/print servers, email security, and backup/restore basics (e.g., Veeam or Cove) is a plus. Certifications: CompTIA A+ and CompTIA Network+ certifications are required. An ITIL Foundation certification is a bonus. Tooling: Be comfortable using ticketing systems (ideally HaloPSA) and RMM tools (ideally NinjaOne). Soft Skills: You are client-friendly, calm under pressure, and proactive. You have a structured approach to troubleshooting, a strong sense of ownership, and excellent communication skills in English. Non-negotiables: You must have a valid driver's license, reliable transport, and legal work authorization for South Africa. Remuneration & How to Apply: Remuneration: Your compensation will be R40,000 per month. To Apply: Please submit your CV on CompuJobs or send it directly on WhatsApp to [Phone Number Removed];. Include a short paragraph describing a tricky Wi-Fi or Active Directory issue you've solved and how you documented it.
Desired Skills:
- communication skills.
- CompTIA A+
- Help Desk Support
Desired Work Experience:
- 2 to 5 years
Desired Qualification Level:
- Grade 12 / Matric
