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Mogale Solution Providers

IT Support Technician / Consultant at Mogale Solution Providers

Mogale Solution Providers

  • Undisclosed
  • Permanent Intermediate position
  • Randburg
  • Posted 16 Jun 2025 by Mogale Solution Providers
  • Expires in 33 days
  • Job 2614007 - Ref Mogalesol/001
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About the position

  • Technical Support:
  • Provide first-line support to users by troubleshooting hardware and software issues, ensuring timely resolution of technical problems.
  • System Maintenance:
  • Install, configure, and maintain computer hardware, software, and networks, ensuring optimal performance and security.
  • User Assistance:
  • Assist users with technical inquiries, guiding them through problem-solving processes and providing training on new systems and applications.
  • Documentation:
  • Maintain accurate records of support requests, solutions provided, and system configurations for future reference and knowledge sharing.
  • Collaboration:
  • Work with other IT team members to implement and enforce IT policies, procedures, and standards, ensuring compliance and security across the organization.
  • Project Involvement:
  • Participate in IT projects, including system upgrades, migrations, and installations, contributing to the overall improvement of IT services

Desired Skills:

  • Problem-solving and Critical Thinking Problem-solving and critical thinking are the basis of IT Support. Technicians must be adept at diagnosing issues
  • Customer Service Excellence
  • Cyber Security Awareness
  • Attention to detail
  • Efficient Workload Prioritisation
  • Understanding Networking Concepts
  • Embracing Continuous Learning

Desired Qualification Level:

  • Degree

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Mogale Solution Providers

About the agency

WHO ARE WE? We have over 22 years experience in delivering advisory, capacity building programmes and training services to companies and/or organizations, including step-by-step advisory service for implementation of an effective transformation, restructuring and HR audits & alignments. Our materials and training modules are aligned and in synergy with the National Qualifications Framework. Furthermore, we seek to foster healthy and balanced relationships between management and employees, specializing in managerial assistance and consultation by providing the necessary guidelines and procedures to enhance employer/employee relationship. We have extensive training experience, specifically in the handling of soft-skills. We are competent training specialists with training skills and knowledge gained in a number of industries and Organizational Development (OD) specialists. We are able to present our clients with value propositions that are customized to their environment. We are a Services SETA provisionally accredited-training provider. Our Service Seta decision number: 0459. We further want to confirm that we have dedicated material development consultants with the capacity and expertise to develop learning materials for a wide variety of programs OUR MISSION To provide enabling interventions and business solutions OUR VISION To become the preferred business partner through enabling and capacitating organisations VALUES Our success is underpinned by our values, namely: -Excellence: Being the preferred supplier by our clients -Integrity: Being honest, open and trustworthy -Equity: Embracing fairness, justice, diversity and equality in our dealings with all -Spirit of partnership: Working together with all stakeholders and commit resources to achieve common goals Our core business includes amongst others the following range of programmes: -Management Consulting -Capacity Building e.g. EE, SD, LRA, BCOE -Implementation and Coordination of Learnerships -Research and HR Audits -Structural reviews, analysis and alignment -Training and development -Restructuring and Project management -Strategy Development and implementation -Recruitment, Placement and Labour Brokers -Implementation and Coordination of Learnerships

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Expires in 33 days

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