About the position
- Technical Support:
- Provide first-line support to users by troubleshooting hardware and software issues, ensuring timely resolution of technical problems.
- System Maintenance:
- Install, configure, and maintain computer hardware, software, and networks, ensuring optimal performance and security.
- User Assistance:
- Assist users with technical inquiries, guiding them through problem-solving processes and providing training on new systems and applications.
- Documentation:
- Maintain accurate records of support requests, solutions provided, and system configurations for future reference and knowledge sharing.
- Collaboration:
- Work with other IT team members to implement and enforce IT policies, procedures, and standards, ensuring compliance and security across the organization.
- Project Involvement:
- Participate in IT projects, including system upgrades, migrations, and installations, contributing to the overall improvement of IT services
Desired Skills:
- Problem-solving and Critical Thinking Problem-solving and critical thinking are the basis of IT Support. Technicians must be adept at diagnosing issues
- Customer Service Excellence
- Cyber Security Awareness
- Attention to detail
- Efficient Workload Prioritisation
- Understanding Networking Concepts
- Embracing Continuous Learning
Desired Qualification Level: