About the position
Our client is seeking a skilled and motivated IT Support Specialist to join our team in Cape Town. This role will support the IT Manager in maintaining and enhancing the company’s IT infrastructure, security, and business systems. The successful candidate will provide first- and second-line technical support to users, ensuring reliable and secure IT operations across the branch, with occasional support to the Parow branch.
Key Responsibilities:
- Provide first- and second-line technical support and resolve helpdesk tickets within agreed service levels
- Maintain, monitor, and support IT infrastructure, including servers, networks, and security systems
- Support and administer Microsoft 365, including Exchange Online and SharePoint
- Manage and optimize virtual environments (servers and desktops)
- Maintain and troubleshoot network infrastructure, connectivity, and hardware
- Provide first-level support for ERP systems (Syspro, Translution, Curaquip) and related Microsoft Office applications
- Assist with user account management, access control, and system permissions
- Collaborate with internal teams to ensure efficient and secure IT operations
Competencies required:
- Windows Server 2016 / to Current – Basic to medium.
- Windows Server Domain Controller Active Directory. Knowledge of the Microsoft Azure control centre. Creating and controlling users in a hybrid AD environment. Basic to medium
- Support MS Exchange Online Server - Current - Basic to medium.
- Azure MS365 administration Support - Current - Basic to medium
- Teams and SharePoint - Basic to medium
- VMWare / Hyper V - Basic to medium
- Firewall management – Sophos firewall XGS and endpoint – Basic (advantage)
- Networking - Excellent understanding of Networking, Routing, and VLANs (Aruba)
- Strong verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical stakeholders.
- Experience in creating system process documentation and user guides.
- Working with Syspro
Minimum qualification and experience:
- Bachelor's degree/Diploma in Computer Science (or 3-year tertiary qualification), Information
- Technology or MCSE, MCSA MCP
- ITIL (Advantage)
- Valid Driver’s license Experience:
- 5+ years’ experience working in each of the competencies required in a medium-sized business environment.
- Proven experience in providing end-user first and second-line IT support and troubleshooting.
If you do not receive feedback within two weeks, please consider your application unsuccessful.
We are committed to locating the ideal job for you, so we kindly advise against paying for this service. There are no costs associated with securing employment with us.
Desired Skills:
- • Strong problem-solving and analytical skills.
- Self Starter
- Strong Communication
