About the position
Our client, a leading speciality chemical Manufacturing company based in Durban, is looking to fill the position of IT Support / Assistant.
Purpose of the Role:
To ensure all activities with regards to IT are handled in a professional timeous manner with accuracy.
Key Responsibilities:
ERP:
- Serve as the primary local contact for SAP users regarding issues, applications, and training needs (Helpdesk).
- Coordinate incidents by SAP users.
- Assist with the migration from Axapta to SAP.
Local IT:
- Consolidate and verify local user requests.
- Ensure all necessary backups are completed and maintained.
- Develop, review, and maintain the Disaster Recovery Plan.
- Provide secure network access for remote users via RDS.
- Ensure all software is properly licensed and maintained.
- Collaborate with project teams to implement internal systems.
- Keep users informed about IT network updates and changes.
- Upgrade and maintain boardroom infrastructure with the latest technology.
Networking:
- Assist in planning and implementing infrastructure additions, deletions, and major modifications.
- Negotiate and manage local fibre network contracts, including necessary upgrades for improved connectivity.
- Implement network security in accordance with SIS standards.
- Oversee the administration and maintenance of the company's local IT infrastructure.
VoIP Services:
- Maintain and install upgrades for the company's direct routing telephony system at a national level.
- Oversee all VoIP-related changes, including routing for seating assignments.
- Help desk administration.
- Resolve all help desk activities and ensure efficient ticket resolution.
- Provide timely IT support and assistance to employees at all levels.
- Administer the service desk via the internal system.
Asset Management:
- Manage the procurement and maintenance of hardware and software.
- Ensure all company IT assets are recorded, maintained, and tracked responsibly.
- Ensure all assets are documented and updated in ERP and the internal system.
General Responsibilities:
- Undertake additional tasks as assigned to support IT operations.
- Always uphold a professional and positive company image
Qualifications and Experience:
- Grade 12 Senior Certificate / Matric
- Relevant IT qualification
- Experience: Minimum 5 years
- Strong knowledge of SAP ERP system
- Expertise in networking, cloud computing (Azure), cybersecurity, and IT infrastructure
- Experience managing IT projects, budgets, and vendor relationships
- Strong leadership, communication, and problem-solving skills
Special Requirements:
- Regular and on time attendance
- Will be required to work overtime
If you are interested in applying for this role, please send a detailed copy of your CV to [Email Address Removed]
If you have not been contacted within two (2) weeks, please consider your application as unsuccessful.
Desired Skills:
- ERP
- It Support
- Networking
- SAP
- Voip
