IT Support Engineer

About the position

Responsible for 1st line hardware and software Helpdesk support as well as provide user support in accordance with company policies and procedures.
REQUIREMENTS:

• A+/N+, MCSE or equivalent certification will be an advantage.
• Minimum of 2 year’s appropriate experience
• Driver’s license and own transportation – incumbent will be based in the office during working hours, but travelling between the Western Cape sites.
• 2-3 years in a similar role

Skills:

• General PC support.
• Server hardware support.
• General LAN / WLAN / WAN support.
• Understanding of structured cabling.
• VOIP support
• Windows Desktop Operating Systems.
• Microsoft Office365 support.
• Windows Server.

DUTIES:
Technical Support

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Diagnose and troubleshoot technical issues, including network connectivity, printing, LAN, and email problems.
• Install, configure, and maintain computer systems, software applications, and peripheral devices.
• Set up and deploy workstations, laptops, mobile devices, and other IT equipment for new employees.
• Conduct system upgrades, patches, and backups in accordance with IT policies and procedures.
• Support on VOIP switchboard system.

Customer Service

• Deliver exceptional customer service and support to end-users, ensuring timely resolution of IT-related issues.
• Respond promptly to service requests and provide regular updates to users on the status of their inquiries or problems.
• Communicate technical information clearly and effectively to non-technical users, offering guidance and instructions as needed.
• Empathize with users' concerns and demonstrate patience and professionalism in addressing their needs and questions.

System Administration

• Assist with system administration tasks, such as user account management, permissions, and group policies.
• Monitor system performance, security, and availability, and take proactive measures to address any issues or vulnerabilities.
• Collaborate with other IT team members to implement and maintain IT infrastructure, including servers, networks, and cloud services.

Training

• Provide training and guidance to end-users on IT tools, applications, and best practices to improve their technical skills and productivity.
• Participate in IT workshops, webinars, or training sessions on IT-related topics, such as cybersecurity awareness and software usage.
• Stay current with industry trends, technologies, and certifications to enhance professional development and expertise.

Desired Skills:

• IT Support
• IT management
• IT Support Engineer