About the position
ENVIRONMENT:
PROVIDE hands-on hardware, software and infrastructure support for a Software Development company in the Pharmaceutical industry looking for a responsible, reliable and technically capable IT Support & Systems Technician to join its internal IT team. This will include desktop support, anti-virus and Office 365/Teams administration, asset tracking, backups and restores, VPN support, and basic website hosting concepts — along with assisting with production server builds and liaising with hardware/software vendors. You'll often work independently, escalating more complex issues to the IT Operations Manager. A valid driver’s licence and access to a reliable personal vehicle is essential requiring regular travel to the data-centre co-location facility, supplier premises and, occasionally, staff members' homes for hardware support. Applicants must have Matric/Grade 12, a Diploma/Certification in IT, preferably A+, N+, with 3 years’ experience in a similar role including working knowledge of Microsoft 365 administration, exposure to SFTP/FTP administration and SSH key-based authentication & solid understanding of desktop hardware, software installation and basic network troubleshooting.
DUTIES:
- Provide day-to-day desktop, hardware and software support to staff, including account administration, password resets and equipment setup
- Assist with server builds and take new builds/releases live in production, including basic post-deployment monitoring.
- Travel to the data-centre co-location facility to assist with physical server installation and hardware changes.
- Request quotes and stock availability from hardware/software vendors and coordinate hardware repairs and servicing with external suppliers.
- Support and troubleshoot internal web applications and services, including diagnosing and resolving outages.
- Draft and maintain SOPs, knowledge-based articles and internal IT activity reports for management.
- Asset Tracking: Maintain an accurate register of IT hardware and software assets, including allocation, condition and lifecycle status.
- Backup & Restore: Monitor daily backup jobs and perform file/system restores as needed to ensure business continuity.
REQUIREMENTS:
- Matric Certificate, with a Diploma or Certification in IT (e.g. A+, N+) preferred.
- At least 3 years’ experience in a help desk, IT Support or Junior Systems Administration role.
- Solid understanding of desktop hardware, software installation and basic network troubleshooting.
- Exposure to SFTP/FTP administration and SSH key-based authentication.
- Familiarity with Windows Server environments and basic server administration.
- Comfortable using help desk/ticketing software to log and track support requests.
- Working knowledge of Microsoft 365 administration (user/mailbox management).
- Understanding of backup and restore concepts and processes.
- Exposure to anti-virus administration and endpoint protection tools.
- Comfortable using asset tracking tools and help desk/ticketing software.
- Valid driver’s licence and access to a reliable, roadworthy vehicle (Essential — not a remote or hybrid role).
Nice-to-haves –
- Exposure to firewall technologies and network security concepts.
- Familiarity with Microsoft Azure, virtualisation technologies or data-centre/hosting operations.
ATTRIBUTES:
- A self-motivated, responsible individual who takes full ownership of their work and can be trusted to work independently with minimal supervision.
- Strong attention to detail and a track record of reliable, accurate work, particularly when handling credentials, server configurations and partner data.
- Demonstrable reliability and accountability, with a valid driver’s licence and access to a reliable personal vehicle for regular travel between sites.
Desired Skills:
