IT Support and Security Engineer L3

About the position

IT Support and Security Engineer L3

Join a High-Growth Australian MSP Remote Role (Darwin Hours)

IT Support & Network Engineering | Market Related | Remote (South Africa, AU Hours)

About Our Client

Our client is a fast-growing Australian IT Managed Services Provider with a dynamic, mission-driven team supporting a diverse clientele across sectors such as medical, construction, dental, non-profit, manufacturing, and retail. Their service suite includes cybersecurity, cloud infrastructure, VoIP, access control, video surveillance, and disaster recovery. They value precision, predictability, and a results-oriented culture that supports personal and professional growth. With a commitment to long-term career progression, they offer benefits like paid time off, tenure incentives, and even immigration sponsorship opportunities after two years.

The Role: IT Support and Security Engineer L3

This role is focused on delivering advanced IT support and cybersecurity solutions as part of a collaborative MSP team. You'll handle L3 technical escalations, manage client systems, implement solutions, and lead small to medium-sized IT projects. Ideal for a technically skilled, customer-oriented professional seeking a remote opportunity with future international potential.

Key Responsibilities

• Provide Level 3 support for desktop, server, and network environments
• Handle escalation tickets from the service desk and mentor junior technicians
• Lead customer onboarding/offboarding and manage multiple IT projects
• Configure, troubleshoot, and maintain Windows Server, Active Directory, SQL Server, and DNS/DHCP setups
• Implement cybersecurity assessments and best practices
• Manage cloud-based infrastructure, including Microsoft Azure, M365, and Intune
• Utilize RMM tools to proactively monitor and resolve issues
• Ensure precise time tracking, documentation, and knowledge sharing
• Participate in the on-call rotation for emergency support and maintenance

About You

• 5+ years in IT technical support, preferably in multi-site or MSP environments
• 3+ years of Windows Server and desktop support
• 2+ years with firewalls, networks, and M365/Azure management
• Proven experience with ConnectWise, Kaseya, or similar MSP tools (preferred)
• Excellent verbal and written communication with strong customer service skills
• Detail-oriented, deadline-driven, and highly organized
• Problem-solver with a tenacious, proactive approach
• Comfortable working Australian hours and participating in on-call rotations
• Degree or diploma in IT or a related field (preferred)

Desired Skills:

• It Support
• Helpdesk
• Network Engineering
• Cybersecurity
• Cloud Engineering
• Project Management
• Customer Success
• Client Services
• System Administration
• Healthcare
• Construction
• Retail
• Manufacturing