About the position
Reportsto Operational Manager - YourRole The Technical Support Engineer main role is to ensure proper IT operations so that end users can accomplish business tasks. This includes resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. Using email and chat applications to give clients quick answers to simpleIT issues. For more complex problems that require nuanced instruction, the IT Technical Support Analyst will contact end-users via phone and/or provide clear, written instructions and technical manuals. ATypical Day Install and configure computer hardware operating systems and applications Monitor and maintain computer systems and networks Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. Provide 3rd Line user support and onsite support to Team Members. Troubleshoot system and network problems, diagnosing and solving hardware or software faults. Replace parts as required Provide support, including procedural documentation and relevant reports. Follow diagrams and written instructions to repair a fault or set up a system. Set up new users' accounts and profiles and deal with password issues. Work continuously on a task until completion (or referral to third parties, if appropriate). Provide prompt and accurate feedback to customers. Rapidly establish a good working relationship with customers. Inthis role, you will be dealing with Internal customers. You should beconfident in dealing with all levels of management We encourage open communication at all levels and put emphasis in dealing with our customers as well as colleagues with integrity and respect. You will be working in Benoni, South Africa on regular working hours and may be required to travel to other sites. WhoYou Are: Someone with distinctive troubleshooting and problem-solving skills. Advanced analytical skills and attention to detail Proven ability to quickly learn new technologies, processes, and procedures Have the ability to work as an effective and contributing team member Ability to provide step-by-step technical help, both written and verbal. Work on projects aside to the day to day operations Excellent verbal and written communication skills & client service skills Professional image with the ability to form good partner relationships across functions Different roles & responsibilities may be assigned to this position according to changes in the supported business area. EDUCATION BS degree in Information Technology, Computer Science or relevant field English Fluency both written and verbal Ability to diagnose and troubleshoot basic technical issues General networking TCP/IP, DHCP, DNS (CompTIA Network+ certified is preferred). Additional certification in Microsoft (MCSE), O365, Linux, Cisco or similar technologies is a plus. EXPERIENCE Proven 5 years work experience as a Technical Support Analyst, Service Maintenance Administration ,Desktop Support Engineer, IT Help Desk Technician or similar role Keeping you Healthy and Safe We want you to return home in even better shape than when you started,so we need you to help us do this by making sure you follow a fewsimple steps. We need you to: Make sure you take reasonable care for your own health and safety, and Take reasonable care that what you do (or what you don't do when you should have) doesn't affect the health and safety of others, and Follow reasonable instructions that we might give from time-to-time, such as reporting incidents and hazards, and Follow policies or procedures, so long as it's reasonable and we've told you about it, and Attend training that helps you to work safely
ITEmployee Experience Lead ZA
FunctionalArea - IT
Division- IT BA EA
Desired Skills:
- Troubleshooting
- Tcp/Ip
- Dhcp
- DNS
Desired Work Experience:
- 5 to 10 years Systems Analysis
Desired Qualification Level:
- Degree
About The Employer:
Manufacturer of international home appliances
