About the position
About our client:
Our client is a vendor-neutral and agnostic provider of technology services to businesses of all sizes. They partner with their customers to deliver innovative technology solutions that solve business needs and drive efficiency, profitability, and effectiveness. Their end-to-end offering spans cybersecurity, managed services, and cloud services. They prioritise their clients' needs, listen actively, and craft solutions that deliver value and savings through technology.
What you will be doing:
- Deliver responsive technical support for desktop issues, Office 365, Exchange Online, and network infrastructure.
- Administer and support security systems, including Mimecast and firewalls, to ensure a secure and stable environment.
- Configure, deploy, and maintain computer systems, while managing IT assets and software licenses.
- Provide excellent customer service and contribute to IT projects with a solutions-focused approach.
- Develop and maintain clear documentation to support knowledge sharing and operational efficiency.
What our client is looking for:
- Relevant IT certifications (e.g., CompTIA A+ / N+, CCNA, MCITP, etc.)
- Proficient in troubleshooting desktop issues and diagnosing technical issues across various systems.
- Experienced in managing Office 365, including Exchange Online and supporting Office 365 apps and CRM systems.
- Knowledgeable in administering Mimecast and familiar with firewalls.
- Possesses strong written and verbal communication skills and demonstrates excellent prioritisation abilities.
- Experience with Microsoft Exchange and networking concepts (wireless, wired, switches, VLANs, telephones).
Job ID:
For a more comprehensive list of opportunities that we have on offer, do visit our website - [URL Removed]
Desired Skills:
- Support Analyst
- Office 365
- Exchange
